Selling and Support Captain, Florence - Full Time
About The Position
As a Selling and Support Captain, you advocate for customers and serve as a role model for colleagues. This elevated hourly position focuses on customer satisfaction, merchandising, building brand loyalty, and driving results through promotional and Omni selling initiatives. Under the supervision of a People Leader, you help communicate expectations and priorities to colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Depending on your Captain assignment, you may fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service. The role includes leading colleagues in assigned tasks, supporting store activities, and performing opening and closing procedures. Full-time colleagues are typically scheduled to work 30 or more hours per week, with actual hours dependent on business needs and colleague availability.
Requirements
- Flexible availability for days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers and provide clear direction to colleagues.
- Ability to adapt quickly to changing customer expectations and needs.
- Resourcefulness and ability to adapt to changing priorities and deadlines.
- High school diploma or equivalent.
- Ability to meet the listed physical requirements, including lifting at least 50 pounds, standing for at least two consecutive hours, and using computers and other technology to perform job functions.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Depending on assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor to deliver exceptional customer service.
- Lead colleagues in executing and completing assigned tasks.
- Role model customer advocacy and provide colleagues with fast feedback to improve customer experiences.
- Resolve customer issues with customer-focused solutions and ensure a high level of service.
- Promote Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor total store activities.
- Provide People Leaders with continuous feedback to improve customer experiences and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in adherence to merchandise standards.
- Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and order fulfillment.
- Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
