Selling and Support Captain, Florence - Full Time

Macy's • Florence, KY

6d

About The Position

As a Selling and Support Captain at Macy’s, you are a customer advocate and role model for colleagues, with expertise in customer satisfaction, merchandising, and building brand loyalty. This elevated hourly role drives results through promotional and Omni selling initiatives and helps communicate expectations and priorities to colleagues under the supervision of a People Leader. Depending on the assignment, work may include fulfilling customer orders, merchandising, processing new products, or supervising the selling floor to deliver exceptional customer service. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager.

Full-time colleagues are typically scheduled to work 30 or more hours per week. Hours depend on business needs and colleague availability.

Requirements

• High school diploma or equivalent.
• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Effective communication with customers and ability to provide clear direction to colleagues.
• Ability to adapt quickly to changing customer expectations and needs.
• Resourcefulness and ability to adapt to changing priorities and deadlines.
• Ability to lift at least 50 pounds; stand for at least two consecutive hours; and perform frequent reaching, moving, stooping, kneeling, crouching, and ladder climbing.
• Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
• Color vision.

Nice To Haves

• 1–2 years of direct retail experience preferred.

Responsibilities

• Lead colleagues in executing and completing assigned tasks.
• Model customer-focused behavior and give colleagues timely feedback to improve customer experiences.
• Resolve customer issues using problem-solving and customer-focused approaches.
• Promote Macy’s mobile app to enhance the in-store customer experience.
• Meet with People Leaders throughout the day to plan and monitor total store activities.
• Provide People Leaders with continuous feedback to improve customer experience and processes.
• Perform store opening and closing procedures, including accessing the alarm system and settling registers.
• Lead and participate in adherence to merchandise standards.
• Educate colleagues on point-of-sale technology, radio-frequency equipment, and applications used for selling and order fulfillment.
• Foster acceptance and respect to strengthen relationships and build authentic connections with colleagues, customers, and communities.
• Depending on assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor.

Benefits

• Competitive pay and benefits
• Health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED