Selling and Support Captain, Downey Stonewood Center - Full Time
About The Position
As a Selling and Support Captain, you are an advocate for the customer and a role model for colleagues. This elevated hourly role involves expertise in customer satisfaction, merchandising, and building brand loyalty, while driving results through promotional and Omni selling initiatives. Under the supervision of a People Leader, the Captain helps communicate expectations and priorities to colleagues. Advancement opportunities include Personal Stylist or Sales and Customer Experience Manager. Depending on the Captain assignment, the role may involve fulfilling customer orders, merchandising, processing new products, or supervising the selling floor to deliver exceptional customer service. The position requires flexible availability for days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality. Full-time colleagues are typically scheduled for 30 or more hours per week, with hours dependent on business needs and colleague availability.
Requirements
- High school diploma or equivalent.
- Proficient in communicating effectively with customers and providing clear direction to colleagues.
- Able to adapt quickly to changing customer expectations, needs, priorities, and deadlines.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Able to meet the physical requirements of the position, including lifting, standing, moving, reaching, stooping, kneeling, crouching, climbing ladders, and using computers and other technology.
Nice To Haves
- 1–2 years of direct retail experience preferred.
Responsibilities
- Lead colleagues in executing and completing assigned tasks.
- Role model customer advocacy and provide fast feedback to improve customer experiences.
- Resolve customer issues with a high level of service and customer-focused solutions.
- Promote the Macy’s mobile app to enhance the in-store customer experience.
- Meet with People Leaders throughout the day to plan and monitor store activities.
- Provide People Leaders continuous feedback to improve customer experience and processes.
- Perform store opening and closing procedures, including accessing the alarm system and settling registers.
- Lead and participate in adherence to merchandise standards.
- Educate colleagues on point-of-sale technology, radio frequency equipment, and applications used for selling and fulfilling customer orders.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Depending on assignment, fulfill customer orders, merchandise, process new products, or supervise the selling floor.
Benefits
- Competitive pay and benefits.
- Comprehensive health and wellness coverage.
- 401(k) match.
- Paid time off.
- Eight paid holidays.
- Continuous learning and leadership development.
- Colleague Resource Groups.
- Volunteer opportunities.
- Merchandise discounts.
- Performance-based incentives.
- Annual merit review.
- Employee Assistance Program with mental health counseling and legal and financial advice.
- Tuition reimbursement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
