PT Self Checkout Ambassador - 02198

Ahold Delhaize•Holly Springs, NC

1d•Onsite

About The Position

The Self Checkout Ambassador provides fast, easy, flexible, and friendly service to Food Lion customers while helping maintain customer service standards and front-end practices. The role assists the Customer Service Manager and Assistant Customer Service Manager with front-end standards and supports sales through excellent customer service. The ambassador guides customers through self-checkout, monitors transactions and equipment, keeps the area clean and supplied, and follows company policies and safety practices. Weekend availability is preferred.

Requirements

High school graduate or equivalent preferred.
Effective communication and customer service skills.
Ability and willingness to learn multiple tasks and technical requirements of the job.
Must meet minimum age requirements for specific job functions.
Must be able to meet the position's physical requirements, with or without reasonable accommodations.
Ability to use computers, smart devices, including the self-checkout mobile attendant, and other communication systems required for job functions.
Ability to meet established volume activity standards for the position.

Nice To Haves

Weekend availability preferred.

Responsibilities

Provide prompt, accurate, friendly service and engage customers to create a positive shopping experience.
Greet customers and use their names whenever possible.
Assist customers with using self-checkout, including hand scanners, and respond promptly to inquiries and system notifications.
Monitor multiple self-checkouts for proper customer use and accurate scanning of all items, including items under carts or baby seats.
Assist with scanning orders and payment instructions when needed.
Complete self-checkout voids, age-restricted item verifications, and other assistance functions according to Front End Standard Practice.
Follow procedures for accepting and processing checks and coupons at self-checkout.
Stay alert, identify customers who need assistance, and call for help when needed.
Maintain courteous and helpful interactions with customers and associates; avoid personal conversations with associates when customers are present.
Wear the Food Lion uniform and name badge, maintain a neat and clean appearance, and follow the dress code.
Collect and return shopping carts from the self-checkout area.
Keep the self-checkout area neat, clean, and supplied with proper bags.
Report self-checkout issues to the Customer Service Manager or Manager on Duty.
Troubleshoot self-checkout equipment as needed and observe and correct unsafe conditions.
Notify Quality Assurance of front-end cleaning or maintenance issues.
Complete computer-based training and training aid courses.
Adhere to company guidelines, policies, and standard practices.
Perform other duties as assigned.