Segmentation Analyst

Bottomline • Portsmouth, NH

6d

About The Position

The Segmentation Analyst supports data-driven analytics and research to drive profitable growth of Paymode. The role provides data that helps the broader Paymode team develop best-practice processes for vendor enrollment campaigns, target products, and database imports. It requires accuracy in validating information, meeting critical deadlines, and delivering services that support data accuracy and customer satisfaction. The analyst is encouraged to think creatively, identify and address nuances, and make routine decisions.

The position is based in Bottomline’s Portsmouth, New Hampshire office, with a hybrid or remote arrangement noted. Candidates must be authorized to work in the United States full-time and permanently for any employer without restriction; visa sponsorships or transfers will not be provided.

Requirements

• Proficiency with Excel; an Excel exercise is part of the interview process.
• Comfort using Salesforce 1.0 or 2.0.
• Excellent attention to detail, organizational, and problem-solving skills.
• Excellent written and oral communication and interpersonal skills.
• Ability to balance multiple priorities.
• Ability to work independently and as part of a team.
• Experience or ability to demonstrate a focus on customers.
• Associate’s or Bachelor’s degree in Communication, Management Information Systems, Business Administration, Accounting, Finance, Data Analysis, or equivalent experience.
• Must be authorized to work in the United States on a full-time, permanent basis for any employer without restriction; visa sponsorships or transfers are not available.

Nice To Haves

• At least 1 year of experience in a research or analyst role is preferred.

Responsibilities

• Provide support for Paymode requests received from the Bottomline sales team and channel partners.
• Complete business analysis and facilitate customer data exchange and vendor list management through communication with multiple teams.
• Track and perform vendor analysis for potential Paymode customers.
• Review data to identify trends and opportunities within the network that can drive revenue.
• Assist in developing and documenting new or modified processes and standards as the business and products evolve.
• Collaborate with internal teams on successful campaigning processes and provide planning and follow-up with external and internal resources before and after implementation.
• Test system enhancements.
• Assist with training new hires.
• Balance multiple priorities in a fast-paced team environment and contribute to continuous improvement of consumer experiences.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree