Security Supervisor

Med Center Health•Bowling Green, KY

About The Position

The Security Supervisor supervises officers on shift and provides support, security, and courtesy transport services for Med Center Health and its subsidiaries. The role includes emergency response to fire and environmental safety needs, security operations, dispatch, and transportation services. The supervisor oversees staff work, schedules, and assignments; supports hiring, training, development, and retention; communicates performance expectations; and helps address performance and team conflicts. The position also contributes to department budgeting and cost management. The role requires completion of specified on-the-job and professional security training, annual weapons certification, and a valid driver’s license with an annual motor vehicle record check.

Requirements

Two years of healthcare security-specific experience, or two years of prior military or law enforcement experience.
Complete on-the-job training within three months, except CPI training, which must be completed during department orientation.
Pass a weapons certification course annually.
Complete the IAHSS Security Officer Basic course within six months of hire or placement.
Complete the IAHSS Security Supervisor course within one year of hire or placement.
Valid driver’s license required.
Motor vehicle record check required and performed annually.

Nice To Haves

Military NCO status, or two years of college, or formalized supervisor training.

Responsibilities

Supervise officers on shift and provide direction on work completion, schedules, and assignments within established policies and procedures.
Provide leadership in identifying and resolving problems, coordinating resolutions with the department leader.
Assist with hiring, training, employee development, and retention; communicate expectations, provide feedback, contribute to performance evaluations, and address performance concerns.
Promote employee engagement, morale, teamwork, open communication, and respectful resolution of conflicts.
Provide input to department budget development and management; assist with cost analysis, budget compliance programs, and justifications for budget variances.
Conduct routine monthly duties such as fire drills, alarm checks, ILSMs, and building inspections.
Investigate unusual incidents reported by hospital personnel, visitors, physicians, or patients; patrol buildings and grounds; and monitor the hospital using electronic safety equipment.
Perform dispatch services for the Security department.
Provide employee and guest courtesy transport services.
Patrol parking lots, issue citations for parking violations, and assist motorists stranded on hospital property.
Perform routine courier functions, including bank deposits.
Prepare and submit accurate, complete incident paperwork in accordance with hospital and Security department policies.
Respond in a Security department or emergency services vehicle to routine or emergency situations.
Initiate appropriate visitor or patient control and restraint protocols, using CPI techniques when necessary.
Operate the company vehicle safely and in compliance with driving laws and regulations.
Conduct general maintenance checks on the company vehicle, report maintenance issues, and maintain records of checks.