Supervisor Security

San Manuel Band of Mission Indians•Las Vegas, NV

7d•Onsite

About The Position

The Security Supervisor coordinates and oversees security staff at Palms Casino and Palms Place, or within a designated area. The role manages security operations for an assigned shift, including planning activities, determining staffing and personnel deployment, assigning work, setting priorities, and directing Security Officers. The supervisor helps maintain the safety of the establishment, its property, guests, and team members while supporting excellent customer service. The position responds to emergencies and incidents, oversees investigations and reporting, verifies and approves detainments, and may apprehend individuals engaged in criminal activity and hold them until law enforcement arrives. It enforces company policies and state gaming laws, including removing underage persons from the casino floor, and may represent the company to law enforcement. The supervisor also responds to altercations and medical-assistance requests, directs evacuations and crowd control when needed, and coordinates with other departments to resolve guest and team member issues. The primary work environment includes climate-controlled offices, outdoor areas, and gaming facility areas. The role involves physical activity such as extended walking and standing, climbing stairs, and potentially restraining individuals. Palms Casino Resort provides equal employment opportunities and reasonable accommodations in compliance with applicable law.

Requirements

High school diploma or GED.
Must be at least 21 years of age.
Must have a government-issued ID.
Must obtain a TAM/Alcohol Awareness Card.
Must obtain a Nevada Gaming License.
Must be able to use a fire extinguisher.
At least 2–3 years of previous experience in a similar position within the gaming or hotel industry.
Working knowledge of security procedures and applicable state and federal regulations and ordinances.
Knowledge of interviewing and interrogation techniques, surveillance techniques, and laws governing search and seizure.
Professional appearance and demeanor.
Willingness to work a flexible schedule that may include weekends, holidays, and evenings.
Ability to obtain appropriate licensing, work permits, and other work authorization cards for the job performed.
Ability to communicate effectively in English, both orally and in writing.
Ability to lift and/or move up to 25 pounds occasionally and exert up to 50 pounds of force occasionally.
Ability to use hands and feet in self-defense; use physical force to protect life; physically restrain, separate, subdue, or take down individuals; run up and down stairs; and stand for the entire work shift.
Vision abilities including close, distance, color, peripheral, and depth perception, and ability to focus.
Hearing sufficient to monitor radio transmissions, hear conversational levels in person and by telephone, and wear an earpiece without obstruction.
Speech sufficient to be heard and understood in person, before groups, in meetings, and by telephone.
Visual acuity to assess work accuracy, neatness, and thoroughness and make general observations of facilities, guests, and team members.
Mobility to move safely through office, gaming facility, and outdoor environments.
Physical ability to walk extensively and climb and descend numerous interior and exterior stairs, including in multi-level facilities.
Endurance to sit, walk, and stand for extended periods and maintain efficiency throughout the work shift and during extended work hours.

Responsibilities

Manage the Security Department on the assigned shift.
Supervise the planning and scheduling of Security activities.
Determine personnel deployment and staffing levels within a shift.
Assign work to Security Officers and establish priorities.
Oversee and direct Security Officers to maintain smooth security operations on the assigned shift.
Access drop boxes, soft count and coin rooms, chips, markers, fill slips, and other sensitive areas.
Promote guest satisfaction through excellent customer service.
Enforce company policies concerning guest and team member conduct on the premises.
Document infractions and advise management when appropriate.
Respond to emergencies, including fires, injuries, and property damage.
Direct or assist with evacuations when required.
Investigate incidents and complete related reports.
Verify and approve detainments.
When appropriate, apprehend individuals observed engaging in criminal activity and detain them until they can be turned over to law enforcement.
Act as the company representative to law enforcement authorities.
Enforce state gaming laws, including identifying and removing underage persons from the casino floor.
Respond to verbal or physical altercations and apply or direct appropriate measures to resolve them.
For physical altercations, apply or direct the minimum force necessary to restrain those involved.
Initiate formal evictions of disorderly persons.
Respond to or direct the company response to requests for medical assistance, providing assistance consistent with company policy and available personnel’s skills and certifications.
Coordinate and supervise crowd control for special events.
Communicate with other departments about guest and team member issues to help resolve them.