Security Supervisor-2

Arizona Charlie’s Decatur and Boulder•Decatur, IL

1d•Onsite

About The Position

As a Security Supervisor Armed at Arizona Charlie's, LLC, you lead a team responsible for maintaining the safety and integrity of the property, guests, and team members. You implement approved security procedures and supervise, train, schedule, and evaluate Security Officers. You coordinate operations on your assigned shift, enforce safety protocols, and help provide a safe, secure, and welcoming environment while upholding standards of protection, professionalism, and guest service. This safety-sensitive armed position requires successful pre-employment screening, including drug screening, a comprehensive background investigation, a psychological evaluation and fitness-for-duty assessment, and firearms qualification and licensing where applicable. Other regulatory, gaming, company, licensing, or law enforcement requirements may also apply. Employment in the armed role depends on meeting and maintaining all qualifications for armed security duties. Candidates who do not pass the psychological evaluation but satisfy other hiring requirements may be considered for an unarmed position, subject to hiring needs; placement is not guaranteed. The position requires a high school diploma or equivalent, being at least 21 years of age, English communication skills, authorization to work in the United States, and the ability to obtain and maintain required work cards. Required cards and credentials listed include a Nevada Gaming Registration, driver's license, 10-year DMV history report, concealed carry weapon permit, and an Alcohol Awareness Card if required by the jurisdiction. The role involves frequent standing and walking, occasional lifting or carrying up to 75 pounds, and work in indoor and outdoor conditions that may include smoke, noise, flashing lights, extreme heights, temperature extremes, slippery surfaces, and exposure to dust, fumes, or gases. The essential functions must be performed with or without reasonable accommodation.

Requirements

At least 2 years of law enforcement, military, EMT, or related experience, including leadership or progressive responsibility in security or protective services.
Ability to lead and guide team members in a fast-paced or customer-facing environment.
Strong interpersonal and communication skills for training, feedback, and conflict resolution.
Ability to prioritize tasks, manage time, and follow through on responsibilities.
Flexibility and adaptability to changing operational needs and shift schedules.
Commitment to a safe, respectful, and inclusive work environment.
Basic understanding of department KPIs, labor management, or guest service standards.
Ability to access and enter information using a moderately complex computer system.
Proficiency in Microsoft Office Suite, including Outlook, Excel, and Word; familiarity with Microsoft Teams or similar collaboration tools.
At least 21 years of age.
High school diploma or equivalent.
Ability to communicate effectively in English, both verbally and in writing.
Ability to obtain and maintain all work cards required by the company.
Verification of right to work in the United States.
Nevada Gaming Registration, driver's license, 10-year DMV history report, concealed carry weapon permit, and Alcohol Awareness Card if required by the jurisdiction.
Successful completion of pre-employment screening, including drug screening, a comprehensive background investigation, psychological evaluation and fitness-for-duty assessment, and firearms qualification and licensing where applicable.
Ability to occasionally push or pull up to 75 pounds and occasionally lift or carry up to 75 pounds at floor, knee, waist, chest, and above-head levels.
Ability to occasionally squat, kneel, reach, bend, twist, sit and work at a desk or computer, and run as situations dictate; frequent standing and walking.
Ability to communicate using in-person speech, radios, and telephone; hear, understand, and distinguish speech or other sounds; distinguish shades of color; and use tools or equipment requiring a high degree of dexterity.

Nice To Haves

Familiarity with incident reporting software programs.

Responsibilities

Assist with scheduling, training, supervising, and coaching department staff.
Monitor and support daily operations to ensure compliance with company standards, safety protocols, and guest satisfaction goals.
Resolve team member or guest concerns and escalate issues to department leadership when needed.
Patrol casino and hotel premises to protect guests, team members, and assets.
Guard casino-floor transfers of money and tokens, including chip fills and credits.
Escort armored car personnel and secure high-risk operational areas.
Respond to incidents involving guests or team members, including injuries, illnesses, and suspicious activity.
Preserve scenes of criminal activity for investigation by law enforcement or internal teams.
Complete timely and detailed incident and patrol reports.
Support administrative tasks such as attendance tracking, supply ordering, and reporting.
Assist with payroll processes, scheduling adjustments, and labor compliance as directed by department management.
Ensure compliance with applicable gaming laws, internal controls, company policies and procedures, Title 31, and applicable federal regulations.
Provide timely guest service to guests and fellow team members in accordance with company service standards.
Perform other duties as assigned.