Security Officer 2

Four Winds Casinos•South Bend, IN

About The Position

The Security Officer 2 maintains vigilance and carries out security duties to protect the lives and property of guests, employees, and the facility. The role supports Four Winds Casino Resort’s service standards and requires integrity, professionalism, and compliance with applicable tribal, federal, state, and company requirements. The officer patrols the property, identifies and reports security and safety hazards, and performs officer-level assignments such as Dispatch and Outside Driver. The role may back up Security Leadership, train new hires, maintain required licenses, prepare incident reports, and keep departmental records. Duties also include protecting the transportation of casino monies and chips, assisting with gaming table opening and closing and slot drops, coordinating with Surveillance, monitoring weapon-detection systems, inspecting suspicious items, checking gaming badges and access, and supporting special events, crowd control, and emergency plans. The position involves interacting professionally with guests and employees, helping resolve complaints, investigating security incidents, testifying in court when subpoenaed, maintaining keys, operating property vehicles as directed, and enforcing applicable alcohol and ID policies. Officers are expected to promote a respectful workplace, contribute to employee training and development, encourage communication, and help create a positive atmosphere for casino guests.

Requirements

Two or more years of experience in security, law enforcement, or a related field.
Excellent communication skills.
Computer proficiency in Microsoft Word 2007 and Excel 2007.
Excellent observation, interview, verbal, and writing skills.
Ability to pass a report-writing assessment.
Completion of Four Winds Defensive Tactics, Dealing with Difficult Guests, and Coffee Talk/Cut-Off courses.
Level 2 Gaming License required.
Ability to read, analyze, and interpret policy and procedure manuals, maintenance instructions, and related documents.
Ability to write effective reports and memos and respond to employee or guest inquiries.
Ability to communicate effectively in one-on-one, small-group, and large-group settings.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and interpret graph data.
Ability to apply common-sense reasoning to a variety of situations.
Ability to meet the stated physical demands, including regularly lifting or moving up to 50 pounds and occasionally up to 100 pounds.
Must successfully complete screening for essential job functions.

Nice To Haves

High school diploma or GED preferred.
Some college preferred.

Responsibilities

Patrol the property to identify and report potential security and safety hazards and protect guests, employees, and the facility.
Assume various Officer Level assignments, including Dispatch and Outside Driver, and back up Security Leadership when necessary.
Train new hires and complete related paperwork.
Attend mandated training, maintain licenses, and comply with state and federal regulations.
Prepare detailed reports on incidents involving guests, employees, and the facility.
Guard and ensure the safe transportation of monies and chips on the casino floor; assist with opening and closing gaming tables and the slot drop process.
Interact positively and professionally with guests and employees, and work with Management to resolve guest complaints.
Maintain accurate departmental records and reports.
Represent the property in meetings with guests, employees, and witnesses during investigations, and testify in court when subpoenaed.
Maintain keys and access locked areas as necessary.
Coordinate with the Surveillance Department on security-related matters.
Maintain knowledge of facilities and special events to advise guests and employees.
Operate property vehicles as directed.
Monitor the EVOLV Weapon System and conduct suspicious-bag and unusual-item inspections.
Verify gaming badges and monitor for unauthorized access, including vendor and contractor access.
Coordinate special events, crowd control, and emergency action plans.
Detect suspicious behavior and threats, inspect unusual items and improper acquisition of property, enforce outside alcohol policies, and verify IDs for underage guests.
Promote a fun atmosphere for casino guests and encourage mutual respect, dignity, integrity, communication, and conflict resolution among employees.
Support employee retention through involvement in training and development, and explain the reasons for procedures in advance.