Security Supervisor

Securitas•Augusta, ME

About The Position

The Security Supervisor oversees Security Officers, Lead Officers, and other personnel assigned to one or more client-site posts. The role ensures post orders are followed, rounds are completed, and reports are filed, and notifies appropriate authorities and clients during emergencies. The supervisor trains staff, reviews assignments and post orders, inspects posts, coordinates adequate coverage, assists with payroll and personnel submissions, and prepares required reports. The position also involves meeting with employees to outline responsibilities and with client representatives to confirm security requirements are being met and provide quality customer service. In accordance with company policies and applicable laws, the supervisor may interview, orient, train, assign and direct employees; coach and appraise performance; reward or discipline employees; address complaints and resolve problems; and make hiring and termination recommendations. The supervisor may also perform Security Officer duties in accordance with post orders and company policy.

Requirements

High school diploma or GED and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Knowledge of security operations, especially patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual circumstances and adapt to different sites and changes in post procedures.
Ability to learn and follow written, oral, or diagrammatic instructions.
Ability to write routine correspondence, logs, and reports; good organizational skills.
Strong customer-service orientation, results orientation, and interpersonal skills, including the ability to interact effectively with clients across social levels and cultures.
Courteous telephone manner.
Understanding of a variety of security and safety devices and controls.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Must meet company standards for background and reference checks, controlled-substance testing, and behavioral selection survey, in addition to mandatory licensing requirements.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer functions, and operating controls.
Ability to see, hear, speak, and write clearly to communicate, observe and report incidents, and direct others.
Ability to perform the physical and mental demands of the job, with or without reasonable accommodation, including frequent sitting, standing, walking, and lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally.
Ability to use a vehicle regularly for work duties.

Nice To Haves

Minimum 2 years of experience in retail preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client-site posts.
Ensure post orders are followed, scheduled rounds are completed, and required reports are filed.
Notify appropriate authorities and the client in emergency situations.
Coach and discipline employees, document those actions, and seek guidance from company management when appropriate.
Train personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information.
Coordinate adequate coverage of posts and positions with company management or designated representatives.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to explain tasks and responsibilities.
Meet with client representatives to confirm security requirements are being met and provide customer service.
Carry out applicable supervisory duties, including interviewing, orienting, training, assigning and directing work, appraising performance, addressing complaints, resolving problems, and making hiring or termination recommendations.
Perform Security Officer duties when assigned, in accordance with post orders and company policy.