Security Supervisor

Andy Frain Services•Bridgewater, MA

About The Position

The Security Supervisor oversees employees assigned to the Security department and is responsible for staff performance management. The role manages assigned areas to maintain a safe environment for employees, vendors, and other personnel, supports facility security needs, and establishes working relationships with local police and fire departments and facility contacts. The supervisor observes and reports incidents, maintains a professional image, demonstrates leadership, and follows Andy Frain Services Core Values and operating principles, including maintaining compliance with staff training requirements. The role provides lead direction at client sites, enforces security and safety programs, and ensures that post orders, rounds, reports, and logs are completed. It develops and implements security procedures, responds to emergencies, supports life-safety and security systems, assists with staff training and discipline, coordinates adequate post coverage, and communicates with company management and client representatives. The position may require overtime without advance notice and has physical demands that include extended periods of sitting, standing, and walking, occasional climbing and kneeling, and lifting up to 25 pounds, with additional demands potentially determined by the assigned site.

Requirements

High school diploma or equivalent.
At least 2 years of prior experience in loss prevention, life safety, CCTV systems, and access computer systems, including at least 1 year in a supervisory capacity within the security industry.
State Guard License required.
Willingness to undergo a background investigation; employment offer is conditioned on successful completion.
Ability to meet and maintain applicable state, county, and municipal Security Officer licensing requirements and site-specific skill, certification, or authorization requirements.
Knowledge of security operations and procedures and supervisory practices and procedures.
Ability to provide positive direction, motivate performance, and work effectively as a team member.
Understanding of security and safety devices and controls.
Ability to learn quickly, follow written, oral, or diagrammatic instructions, and track and maintain schedule assignments.
Ability to maintain professional composure in unusual circumstances and adapt to different sites, post procedures, and organizational or external changes.
Ability to write routine correspondence, logs, and reports; good organizational skills.
Strong customer-service, results-orientation, and interpersonal skills, including ability to interact with clients across social levels and diverse cultures.
Courteous telephone manner.
Ability to handle multiple tasks concurrently and use a keyboard, computers, and operating controls.
Ability to communicate clearly by seeing, hearing, speaking, and writing.
Meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to licensing and site-specific requirements.

Nice To Haves

CPR and First Aid Certification.

Responsibilities

Perform Security Officer duties in accordance with post orders and company policy.
Deliver quality customer service and maintain professional presentation when interacting with visitors, vendors, employees, and clients; ensure staff do the same.
Provide lead direction at assigned client sites, enforce security and safety programs, ensure post orders and rounds are followed, and ensure reports and logs are filed daily and weekly.
Develop and implement security procedures in compliance with facility policies, procedures, and applicable state and federal laws.
Maintain knowledge of emergency policies and procedures; respond to alarms and calls for help, determine the course of action, notify appropriate authorities, and assist as needed.
Support the safe operation of life-safety systems, fire panels, CCTV systems, the Micro-Lite System, elevators, and access doors, and maintain contact with responsible maintenance personnel and contractors.
Operate radios, telephones, copy and fax machines, computers, tools, and other equipment; inspect assigned site vehicles daily and report damage so repairs can be addressed.
Counsel and discipline personnel when appropriate, consult company management or designated representatives as needed, and document counseling and disciplinary actions.
Assist in training Security Officers and Shift Lead Officers and review post orders to ensure staff understand their assignments.
Communicate with the Operations Manager daily and weekly about account and staff performance and security or safety issues and changes.
Assist with submitting payroll and personnel information as designated.
Coordinate with company management or designated representatives to ensure adequate security coverage at all posts.
Inspect posts as scheduled, meet with staff to outline responsibilities, and ensure accurate sign-in and sign-out for every scheduled shift.
Meet with client representatives as scheduled or needed to confirm security requirements are met and provide quality customer service.
Perform other duties assigned by the Director of Security and Operations Manager.
Follow safe work practices and company policies, report unsafe working conditions, and perform duties honestly, ethically, and professionally.