Security Supervisor/Sergeant

CLIFF CASTLE CASINO HOTEL•Camp Verde, AZ

2d•$48,000 - $0•Onsite

About The Position

The Security Supervisor/Sergeant performs security duties during assigned shifts to safeguard guests, team members, vendors, and casino property while ensuring compliance with applicable regulations. The position focuses primarily on the gaming floor and providing excellent guest service. The supervisor oversees Security Officers on the assigned shift, supports a safe and positive work environment, and handles emergencies and tense situations professionally.

Requirements

High school diploma required; equivalent work experience may substitute for educational requirements.
Three years of supervisory experience required.
Must possess excellent written and verbal communication, organizational, and planning skills.
Must be able to make sound judgments in stressful situations, with or without complete information.
Must be able to work effectively in a fast-paced, high-stress environment.
Must be computer literate in Microsoft products.
Must pass a Title 4 background check per ARS 4-112.G (12).
Must obtain CPR/First Aid certification within 180 days of hire and maintain it.
Must be at least 18 years old and available for all shifts, including weekends and holidays.
Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
Must adhere to Cliff Castle Casino Hotel policies and procedures.
Must be committed to exceptional guest service in a welcoming, friendly, and professional environment, aiming to exceed guest expectations with attentive, personalized service and prompt responses and resolution.

Nice To Haves

Two to five years of experience in security, law enforcement, or the military preferred.
Casino experience is a plus.
Internships, apprenticeships, and coordinated work-study programs may be available in lieu of formal education and work experience requirements for enrolled members of the Yavapai-Apache Nation.

Responsibilities

Patrol assigned areas to identify and report unusual, dangerous, illegal, or suspicious activities and ensure officers maintain a safe environment for guests, team members, and property.
Execute emergency management and contingency plans as applicable.
Prepare and review thorough, accurate reports concerning internal matters, illegal activity, injuries, money escorts, and other required documentation.
Supervise Security Officers on the assigned shift, including maintaining adequate staffing, training, scheduling, monitoring, evaluating, and correcting performance, and preparing performance evaluations.
Enforce policies, procedures, regulations, and applicable laws.
Review reports for accuracy, gather information as needed, and help identify potential evidence to provide to law enforcement.
Safely operate company vehicles when directed.
Facilitate pre-shift meetings, attend departmental meetings, and communicate consistently with shift managers to support smooth operations, a positive work environment, and conflict resolution.
Respond promptly and professionally to emergencies, take charge when needed, de-escalate tense situations, and ensure proper documentation and resolution in accordance with CCCH standards.
Encourage annual skill development for Security Supervisors through training programs and oversee the mentorship and growth of officers and supervisors on shift.
Perform all duties of the Lead Officer.
Perform other duties as assigned.