SECURITY SERGEANT
About The Position
The Security Sergeant supervises Security Officers, EMTs, and Corporals on an assigned shift and ensures security duties are carried out to protect guests, Team Members, company assets, and the facility. The role includes maintaining surveillance of assigned non-gaming areas throughout the property, coordinating emergency medical response, and providing CPR, AED, and First Aid when EMTs are unavailable, occupied, or management directs. The Security Sergeant provides leadership, coaching, and operational direction; responds to disturbances and emergencies; monitors property activity and traffic areas; and maintains communications with Security leadership and law enforcement as needed. The position also supports training, dispatch, key control, incident documentation, timekeeping, and event ushering. The role requires professional guest service, confidentiality, consistent attendance, and compliance with company policies, gaming regulations, grooming standards, and uniform requirements. The work involves regular standing and walking, responding to medical incidents and other high-stress emergencies, and working outdoors and in a potentially smoke-filled environment. The casino floor can be loud. The Team Member must be able to perform CPR and use an AED, assist with moving people, and lift up to 50 pounds regularly and up to 100 pounds occasionally.
Requirements
- High school diploma or GED.
- Excellent communication skills.
- Ability to read and comprehend safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write clear and accurate reports and correspondence and speak effectively before groups of guests or Team Members.
- Ability to perform basic arithmetic using whole numbers, common fractions, and decimals.
- Ability to apply common-sense reasoning to a variety of situations and follow written, oral, or diagrammed instructions.
- Must be flexible in hours, days, and shifts.
- Must possess and maintain current CPR, AED, and First Aid certification; training is provided after the probationary period, and certification must remain active throughout employment.
- Must be physically capable of performing CPR, using an AED, and assisting with lifting or moving guests and Team Members during medical incidents.
- Must regularly lift and/or move up to 50 pounds and occasionally up to 100 pounds.
- Must meet the role's vision requirements, including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
Nice To Haves
- At least two years of experience as a Security Officer in gaming.
- At least one year of experience as a Security Corporal at Chukchansi Gold Resort and Casino or equivalent experience.
- Knowledge of and experience with closed-circuit television equipment.
Responsibilities
- Supervise Security Officers, EMTs, and Corporals on the assigned shift, providing leadership, direction, coaching, training, and performance management.
- Ensure assigned duties are performed properly and in accordance with applicable rules, regulations, policies, and orders.
- Protect the casino, Team Members, guests, company assets, and facility.
- Maintain continuous surveillance of assigned non-gaming areas and monitor property activity for security, medical, and safety risks.
- Guard transfers of money and chips on the casino floor and the physical transportation of hopper fills, chip fills, and credits.
- Communicate changes in status and emergencies affecting the Security Department or property to the Director of Security.
- Provide immediate assistance during medical incidents, including CPR, AED, and First Aid when necessary, and coordinate response when EMTs or outside responders are unavailable or delayed.
- Respond to disturbances and conflicts, enforce entry restrictions, and use de-escalation techniques.
- Perform dispatch duties, operate radios, and manage key control when assigned.
- Interact with local law enforcement agencies as required.
- Maintain working knowledge of applicable gaming laws, regulations, internal controls, policies, and procedures.
- Assist with ongoing Security Department training programs.
- Complete and review incident reports and departmental records, ensuring accuracy, thoroughness, and appropriate escalation.
- Maintain personal skills through review, study, and training.
- Assist in operating the timekeeping system.
- Assist valet and shuttle drivers as needed, monitor traffic control and parking areas, and usher at events as needed.
- Protect company assets and integrity by using necessary equipment to identify, record, document, and report illegal, suspicious, or unusual activities.
- Coordinate with the Security Shift Supervisor when incidents require further investigation or attention.
- Maintain confidentiality of investigations and sensitive information and demonstrate professional conduct in public and online.
- Maintain regular attendance and comply with personal hygiene, grooming, and uniform standards.
- Perform other reasonable requests made by management.
Benefits
- Medical benefits
- Vision benefits
- 401(k) with employer match and immediate vesting
- Life insurance
- Meals
- Reduced workday hours
- Paid time off
- Paid holidays
- Holiday gifts and raffles
- Free and discounted meals in the Team Dining Room
- Discounts for Costco memberships, the Monterey Bay Aquarium, Six Flags, Verizon Wireless, and Chukchansi Park
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
