Security Specialist- Nights

Yale New Haven Health•New Haven, CT

21d•Onsite

About The Position

Security Specialists maintain a fixed security access-control or weapons-detection post at an assigned hospital entrance, lobby, or parking area. They help protect the hospital community, manage access, and provide high-quality service to patients, families, visitors, students, and employees. The role includes providing patient information, maintaining visitor-pass procedures, overseeing patient-restriction policies, and escalating difficult situations to a Senior Patrol Officer. Security Specialists support a positive patient experience through courteous, professional interactions. The position also involves reporting suspicious activity and unsafe conditions, assisting with initial responses to emergencies, meeting and escorting medical response teams, and supporting the Central Communications Officer during peak demand or emergencies. Specialists operate assigned equipment and follow hospital and departmental safety procedures. They are not authorized to perform law-enforcement functions.

Requirements

High school diploma or GED.
Successfully participate in initial and ongoing in-service educational training.
Meet Connecticut Department of Public Safety requirements for Security Officer licensing, including entry-level requirements.
Attend a State-approved Security Officer Training Class, submit the required forms and documentation, and pay licensing fees.
Hold and maintain a valid Connecticut Motor Vehicle Operator's License.
Meet all hospital health and physical standards.
Successfully complete in-service and related professional training.
Exercise good judgment and discretion, including courtesy, confidentiality, and strong interpersonal skills.
Make quick and appropriate decisions in stressful or emergency situations.
Read, write, and interpret rules, regulations, and procedures.
Observe and retain pertinent details and document them in written reports using an approved format.

Nice To Haves

Prior security experience, particularly in healthcare, is preferred.

Responsibilities

Maintain a fixed security access-control or weapons-detection post at an assigned entrance or lobby.
Open and secure designated doors, entrances, and lobbies.
Provide directions, locate wheelchairs, assist people with physical limitations, and help with parking or handicap-space issues.
Report suspicious people or activity to the Central Communications Officer for response by Senior Patrol Officers.
Assist with initial emergency response support, including meeting and escorting medical response teams transporting materials and equipment.
Provide courteous, professional service to patients, visitors, students, employees, and families.
Ensure employees entering the hospital display identification badges in accordance with Human Resources policy.
Observe and report environmental or facility conditions and coordinate notifications with the Service Response Center.
Report unsafe conditions involving facilities, sidewalks, and surrounding roads.
Support ancillary departmental duties when assigned.
Assist the Central Communications Officer by monitoring video systems and handling routine information or directions calls during peak demand or emergencies.
Operate assigned equipment and follow established safety precautions, procedures, and training.