Security Officer - Nights

Mass General Brigham•Boston, MA

20h•Onsite

About The Position

The Security Officer provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and patrolling assigned areas. The role requires watching for and promptly reporting potential safety hazards and unusual occurrences, investigating complaints or potential criminal conduct, providing protective services, and assisting with patient restraints when authorized. The officer is expected to demonstrate excellent customer service and, if applicable, may arrest criminal suspects under the authority of a State Special Police license. The position is based onsite at The Brigham and Women's Hospital, Inc., at 10 Vining Street. It is a regular, 40-hour-per-week night-shift role. The listed pay range is $23.34–$33.37 per hour. The hospital describes a comprehensive benefits package, career advancement opportunities, differentials, premiums and bonuses as applicable, and recognition programs.

Requirements

Bachelor's degree in Criminal Justice is preferred; experience cannot be substituted for the degree.
Class D Passenger Vehicle Driver's License.
Strong interpersonal communication and customer service skills, including the ability to interact effectively with all people and establish positive relationships.
Ability to de-escalate anxious or stressed people and manage aggression.
Ability to work independently and in teams and to multitask.
Strong problem-solving skills.
Critical and analytical thinking, good judgment, prioritization, industriousness, and the ability to develop creative solutions.
Customer-service approach that is accessible, energetic, concerned, empathetic, positive, collaborative, and flexible.
Tact, diplomacy, active listening, and effective articulation.
Understanding of community policing, risk analysis, and crime prevention concepts and practices.
Strong writing skills for maintaining documentation.
Intermediate computer skills, including typing and use of database software.

Nice To Haves

Bachelor's degree in Criminal Justice.
3–5 years of experience in hospital, security/police, emergency medical, or customer services.

Responsibilities

Patrol assigned areas, giving particular attention to locations where security problems have occurred.
Identify unsafe conditions and improperly secured areas or property to help prevent theft, injuries, and damage.
Maintain strict confidentiality standards.
Investigate thefts, shortages, complaints, and potential criminal misconduct by questioning individuals involved in incidents.
Notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct, detain suspicious individuals as appropriate, and make arrests when authorized.
Participate in subsequent court proceedings as required.
Prepare complete and accurate written reports, document incidents in the log, and keep the Supervisor informed.
Maintain accountability, documentation, and safekeeping for valuables, property, and evidence in the officer's custody.
Perform dispatcher duties using integrated security systems, dispatch personnel by radio to occurrences and calls for assistance, and maintain documentation.
Assist workplace and domestic victims, respond to medical emergencies, and assist with patient restraints when authorized.
Help protect dignitaries and control pedestrian and vehicular traffic.
Voluntarily participate in departmental committees, task forces, and teams.