Hospital Security Officer - Nights

Children's Hospital & Medical Center•Omaha, NE

6d•Onsite

About The Position

Security officers at Children’s Nebraska are accountable for the day-to-day functions of Security and Safety within the hospital and other assigned CHS entities. They use trauma-informed care to assist with de-escalation, participate in behavior escalation response teams, and proactively assess and mitigate risk to provide a secure environment for patients, families, guests, and team members. They also perform traditional security duties, including access control, parking enforcement, and protection of people and property. The role responds to calls for service, conducts patrols and investigations, communicates with guests and team members, and supports clinical teams with interventions. Officers follow organizational policies and standard operating procedures, provide timely and accurate activity documentation, and use approved techniques to address behavioral and security incidents. The schedule is Wednesday midnight–6:30 a.m. and Thursday through Saturday 6:30 p.m.–6:30 a.m.

Requirements

High school diploma or GED equivalent.
Ability to read, write, speak, and perform mathematical calculations needed to complete investigations and reports and work professionally with the public, patients, visitors, employees, and staff.
Basic Life Support certification from the American Heart Association upon hire.
Complete Human Factor Research Group (PPCT) defensive tactics training or equivalent Response to Resistance training within 60 days.
Complete Safety-Care Specialist training within 60 days.
Complete the IAHSS Basic Certified Healthcare Security Officer (CHSO) course within 180 days.
Complete Behavioral Emergency Response Team (BERT) training within 180 days.

Nice To Haves

Previous hospital, customer service, or general work experience.

Responsibilities

Perform internal and external foot and/or vehicular patrols.
Interact professionally with guests and team members and foster collaborative information sharing.
Follow policies and standard operating procedures to maintain a safe environment.
Maintain situational awareness, identify threats and safety concerns, and respond urgently and proactively.
Enforce parking policies and create and provision access badges.
Respond promptly to dispatched or self-initiated calls for service according to established procedures.
Evaluate whether calls can be handled internally or are criminal in nature, and act as a liaison between guests or team members and law enforcement.
Gather information, investigate, conduct interviews, and produce reports.
Use trauma-informed care to de-escalate or prevent escalation involving patients, families, and team members; manage combative, unruly, or intoxicated visitors or trespassers using appropriate methods and minimal necessary force.
Attend proactive huddles and advise team members on preventing or deterring behavioral escalation.
Provide timely information to Security Control Center Operators and complete accurate incident reports in accordance with policy and procedures.
Use organization-approved techniques to physically defend self or others when needed.
Assist the clinical team with clinical intervention.