Security Officer - Nights

Mass General Brigham•Boston, MA

2d•$23 - $33•Onsite

About The Position

The Security Officer provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and patrolling assigned areas to identify and report safety hazards and unusual occurrences. The role investigates complaints and potential criminal conduct, provides protective services, assists with patient restraints when authorized, and delivers responsive customer service. When applicable and authorized, the officer may detain or arrest suspects under the authority of a State Special Police license and may participate in subsequent court proceedings. Responsibilities also include investigating thefts, shortages, and other complaints; preparing accurate written reports and incident logs; maintaining custody and documentation of valuables, property, and evidence; and keeping the Supervisor informed. The Security Officer also serves as a dispatcher using integrated security systems, dispatches personnel by radio, responds to calls for assistance and medical emergencies, assists workplace and domestic victims, protects dignitaries, and controls pedestrian and vehicle traffic. The position is onsite at The Brigham and Women's Hospital, Inc., scheduled for 40 hours per week on the night shift.

Requirements

Bachelor's degree in Criminal Justice is preferred; experience cannot be substituted for a degree.
Class D Passenger Vehicle Driver's License.
Strong interpersonal communication and customer service skills, including the ability to interact respectfully with diverse people and build trust.
Ability to de-escalate anxious or stressed people and manage aggression.
Ability to work independently and as part of a team and to multitask.
Strong problem-solving skills, critical and analytical thinking, good judgment, prioritization, and industriousness.
Ability to display tact and diplomacy, listen actively, and communicate effectively.
Understanding of community policing, risk analysis, and crime prevention concepts and practices.
Strong writing skills for preparing and maintaining documentation.
Intermediate computer skills, including typing and use of database software.

Nice To Haves

Three to five years of experience in hospital, security/police, emergency medical, or customer services.

Responsibilities

Enforce hospital security regulations and patrol assigned areas to provide a safe and secure environment.
Watch for, identify, and report safety hazards, unusual occurrences, and improperly secured areas or property.
Investigate complaints, thefts, shortages, and potential criminal conduct by questioning individuals involved.
Notify appropriate law enforcement agencies of potential or actual civil or criminal misconduct; detain suspicious individuals and make arrests when authorized.
Assist in restraining patients when authorized and provide protective services.
Prepare complete and accurate written reports, document incidents in logs, and keep the Supervisor informed.
Maintain accountability, safekeeping, and documentation for valuables, property, and evidence in the officer's custody.
Perform dispatcher duties using integrated security systems, dispatch personnel by radio, and document occurrences and calls for assistance.
Assist workplace and domestic victims, respond to medical emergencies, and participate in the protection of dignitaries.
Control pedestrian and vehicular traffic.
Maintain confidentiality and provide excellent customer service.
Participate voluntarily in departmental committees, task forces, and teams.
Participate in subsequent court proceedings as required.