Security Site Supervisor

Securitas Security Services•Indianapolis, IN

14h•$18 - $20

About The Position

The Security Site Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more client posts. The role ensures post orders are followed, rounds are completed, and reports are filed, and notifies appropriate authorities and clients during emergencies. The supervisor trains and guides personnel, supports staffing and payroll processes, inspects posts, prepares reports, and meets with client representatives to confirm security requirements are being met and to provide quality customer service. The position may also perform Security Officer duties as assigned. The role requires a high school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the job. A minimum of two years of retail experience is preferred. The job requires a driver's license, weekend availability, and availability for second and third shifts. The supervisor may be required to work overtime without advance notice and to meet applicable security licensing requirements. Work may involve stressful or urgent situations, interaction with unauthorized individuals, and exposure to inclement weather or conditions requiring protective gear. Duties include frequent sitting, standing, walking, and vehicle use, with occasional climbing, reaching, stooping, kneeling, crouching, crawling, and lifting. Employees must meet company standards for background and reference checks, controlled substance testing, and behavioral selection surveys, in addition to applicable licensing requirements.

Requirements

Driver's license.
Weekend availability.
Availability for second and third shifts.
High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Ability to understand a variety of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual circumstances and stressful situations.
Courteous telephone manner and ability to adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports; good organizational skills.
Strong customer service and results orientation.
Strong interpersonal skills and ability to interact effectively with clients across social levels and diverse cultures.
Ability to meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, and any mandatory licensing requirements.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer functions, and operating controls.
Ability to communicate clearly by seeing, hearing, speaking, and writing; observe and report incidents; and direct others.
Physical capacity for frequent sitting, standing, and walking for long periods; climbing stairs; walking on inclines and uneven terrain; occasional reaching, stooping, kneeling, crouching, and crawling; frequent lifting or moving up to 10 pounds and occasional lifting or moving up to 25 pounds.
Close and distance vision and ability to adjust focus.
Regular use of a vehicle to perform duties.
Ability to perform stressful and physical activity on occasion and to work in conditions that may involve inclement weather or protective gear.

Nice To Haves

Minimum of two years of experience in retail is preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other assigned personnel, ensuring post orders are followed, rounds are completed, and required reports are filed.
Notify appropriate authorities and clients during emergency situations.
Coach and discipline personnel, consulting company management or designated representatives as appropriate, and document coaching and disciplinary actions.
Train Security Officers and other personnel and review post orders and assignment details with subordinates.
Assist with submission of payroll and personnel information as designated.
Coordinate with company management or designated representatives to ensure adequate coverage of all posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives as scheduled or needed to confirm security requirements are met and provide customer service.
Carry out assigned supervisory duties, which may include interviewing, orienting and training employees; planning, assigning and directing work; coaching and appraising performance; rewarding and disciplining employees; resolving complaints and problems; and making hiring and termination recommendations.
Perform Security Officer duties in accordance with post orders and company policy when assigned.