Security Site Supervisor

Securitas•Findlay, OH

11d

About The Position

The Security Site Supervisor oversees Security Officers, Lead Officers, and other personnel assigned to one or more client-site posts. The supervisor ensures post orders are followed, rounds are completed, and required reports are filed, and notifies appropriate authorities and the client during emergencies. The role includes coaching, disciplining, and training personnel; reviewing assignment details; helping ensure adequate post coverage; submitting payroll and personnel information; inspecting posts; and preparing required reports. The supervisor also meets with client representatives to confirm security requirements are being met and to provide quality customer service. Depending on the assignment, the supervisor may perform Security Officer duties in accordance with post orders and company policy. The position requires a high school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions. A valid Ohio driver's license and driver certification are required. The role may involve staff supervision and recommendations regarding hiring or termination, as well as work in varied site conditions and occasional overtime without advance notice.

Requirements

Driver certification is required.
Must have a valid Ohio driver's license.
High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions.
Strong customer service skills.
Ability to complete patrols.
Strong technology skills, including use of a cell phone and computer.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Ability to learn and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual or stressful circumstances and adapt to different sites and post procedures.
Ability to write routine correspondence, logs, and reports; good organizational skills.
Strong interpersonal skills and the ability to interact effectively with clients across social levels and cultures.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to mandatory licensing requirements.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer functions, and controls.
Ability to communicate clearly by seeing, hearing, speaking, and writing; observe and report incidents; and direct others.
Ability to meet the physical demands of the role, including frequent sitting, standing, and walking; occasional climbing, reaching, stooping, kneeling, crouching, and crawling; and lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally.
Ability to use a vehicle regularly for job duties.
Must be able to work overtime without advance notice when required.

Nice To Haves

Prior security, military, or law enforcement experience.
Two or more years of supervisory experience.
Two or more years of retail experience.

Responsibilities

Supervise Security Officers, Lead Officers, and other assigned personnel at client-site posts.
Ensure post orders are followed, established rounds are completed, and required reports are filed.
Notify appropriate authorities and the client in emergency situations.
Coach and discipline personnel, document those actions, and consult company management or designated representatives as appropriate.
Train personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information.
Help ensure adequate coverage of all posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and communicate tasks and responsibilities to subordinates.
Meet with client representatives to confirm security requirements are being met and provide customer service.
Carry out applicable supervisory duties, which may include interviewing, orienting, training, assigning and directing work, appraising performance, rewarding and disciplining employees, resolving complaints, and making hiring or termination recommendations.
Perform Security Officer duties when assigned, in accordance with post orders and company policy.