Security Site Supervisor

Securitas Security Services•Coraopolis, PA

About The Position

The Security Site Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more client-site posts. The role ensures post orders are followed, rounds are completed, required reports are filed, and appropriate authorities and clients are notified during emergencies. The supervisor may also perform Security Officer duties according to post orders and company policy. The position supports staffing and coverage across posts, trains and supervises personnel, handles coaching and discipline, assists with payroll and personnel information, and prepares required reports. It also involves scheduled post inspections and regular communication with client representatives to confirm security requirements are met and provide quality customer service. Supervisory duties may include interviewing, orienting, training, assigning and directing work, evaluating performance, addressing complaints, resolving problems, and making hiring or termination recommendations. The job requires maintaining composure in urgent or stressful situations, handling multiple tasks, using basic computer and keyboarding functions, and communicating clearly with employees, clients, authorities, and the public. Duties may involve frequent sitting, standing, and walking; occasional climbing, reaching, stooping, kneeling, crouching, or crawling; lifting up to 25 pounds; regular use of a vehicle; and exposure to inclement weather or protective-gear environments depending on the assignment. Overtime without advance notice may be required. Applicants must meet company standards for background and reference checks, controlled-substance testing, and behavioral selection, along with any applicable licensing requirements.

Requirements

High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the job's essential functions.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments.
Ability to work effectively as a team member and adapt to different sites and changing post procedures.
Ability to maintain professional composure in unusual, urgent, or stressful circumstances.
Ability to write routine correspondence, logs, and reports; good organizational skills.
Strong customer-service, results-orientation, and interpersonal skills, including the ability to interact effectively with clients across social levels and cultures.
Courteous telephone manner.
May be required to hold and maintain any applicable state, county, or municipal Security Officer license.
Must meet company standards for background and reference checks, controlled-substance testing, and behavioral selection, as well as mandatory licensing requirements.
Ability to use a keyboard and basic computer functions and operate controls.
Ability to communicate clearly by seeing, hearing, speaking, and writing.
Ability to handle multiple tasks concurrently.
Ability to perform physical activities that may include prolonged sitting, standing, and walking; stairs, inclines, and uneven terrain; occasional reaching, stooping, kneeling, crouching, or crawling; and lifting up to 25 pounds.
Ability to use a vehicle regularly for job duties.

Nice To Haves

Prior security, military, or law-enforcement experience preferred.
Two or more years of supervisory experience preferred.
Minimum two years of retail experience preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other company personnel assigned to client-site posts.
Ensure post orders are followed, rounds are completed, and required reports are filed; notify appropriate authorities and clients in emergencies.
Coach and discipline personnel, consult company management as appropriate, and document coaching and disciplinary actions.
Train Security Officers and other company personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Coordinate with company management to ensure adequate coverage of all posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives to confirm security requirements are met and provide customer service.
Carry out assigned supervisory duties, including interviewing, orienting, training, assigning and directing work, appraising performance, addressing complaints, resolving problems, and making hiring or termination recommendations.
Perform Security Officer duties as needed in accordance with post orders and company policy.