Security Site Supervisor

Securitas•Charlottesville, VA

11d

About The Position

The Security Site Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more client-site posts. The supervisor ensures post orders are followed, rounds are completed, and required reports are filed; notifies appropriate authorities and clients during emergencies; and supports adequate coverage across all posts. The role also trains personnel, reviews assignment details, inspects posts, and meets with employees and client representatives to address responsibilities and service requirements. The position includes personnel and administrative duties such as coaching and disciplining employees, documenting actions, assisting with payroll and personnel submissions, and preparing and submitting reports. In accordance with company policies and applicable laws, supervisory duties may include interviewing, orienting, training, assigning and directing work, evaluating performance, addressing complaints, resolving problems, and making hiring or termination recommendations. The supervisor may also perform Security Officer duties according to post orders and company policy. The role requires an active DCJS license, supervisory and security experience, and the ability to meet applicable licensing and company screening standards. Work may involve overtime without advance notice, varied physical activity, use of a vehicle, and exposure to stressful situations, inclement weather, or conditions requiring protective gear, depending on the assignment.

Requirements

Active DCJS license.
Supervisory and security experience.
High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Ability to learn and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual or stressful circumstances and adapt to different sites and changing post procedures.
Ability to write routine correspondence, logs, and reports; good organizational skills.
Strong customer-service orientation, results orientation, and interpersonal skills for interacting with clients across social levels and cultures.
Must meet company standards for background and reference checks, controlled-substance testing, and behavioral selection survey, as well as applicable licensing requirements.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer functions, and controls.
Clear vision, hearing, speaking, and writing for communicating, observing and reporting incidents, and directing others.
Ability to perform frequent sitting, standing, and walking for extended periods, sometimes on stairs, inclines, or uneven terrain; occasional reaching, stooping, kneeling, crouching, or crawling; frequent lifting or moving of up to 10 pounds and occasional lifting or moving of up to 25 pounds.
Ability to use a vehicle regularly for work duties.

Nice To Haves

At least two years of experience in retail is preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client-site posts.
Ensure post orders are followed, scheduled rounds are completed, and required reports are filed.
Notify appropriate authorities and clients during emergencies.
Coach and discipline personnel as appropriate, documenting coaching and disciplinary actions and consulting company management when needed.
Train Security Officers and other personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Coordinate with company management to ensure adequate coverage of posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to explain tasks and responsibilities.
Meet with client representatives to confirm security requirements are being met and provide customer service.
Carry out assigned supervisory duties, which may include interviewing, orienting, training, assigning and directing work, evaluating performance, rewarding or disciplining employees, resolving complaints and problems, and making hiring or termination recommendations.
Perform Security Officer duties as assigned, in accordance with post orders and company policy.