Security Site Supervisor

Securitas Security Services•Paw Paw, MI

About The Position

The Security Site Supervisor supervises Security Officers, Lead Officers, and other company personnel assigned to one or more client-site posts. The supervisor ensures post orders are followed, required rounds are completed, and reports are filed, and notifies appropriate authorities and the client during emergencies. The role includes training and directing personnel, coordinating post coverage, preparing reports, and maintaining client relationships to ensure security requirements and customer-service expectations are met. The supervisor may also perform Security Officer duties in accordance with post orders and company policy. The position requires a high school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the job's essential functions. At least two years of retail experience is preferred. Security experience, computer skills, and excellent attendance are listed as qualifications; supervisory experience is preferred. Applicable security-officer licensing may be required. Work may involve stressful or urgent situations, regular vehicle use, and frequent sitting, standing, walking, and communication. Duties may also involve stairs, uneven terrain, occasional crawling or kneeling, lifting up to 25 pounds, overtime without advance notice, inclement weather, protective gear, and handling sensitive information. Candidates must meet company standards for background and reference checks, controlled-substance testing, and a behavioral selection survey, along with any mandatory licensing requirements.

Requirements

High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
Security experience.
Computer skills.
Excellent attendance.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual circumstances and adapt to different sites and changing post procedures.
Courteous telephone manner and ability to write routine correspondence, logs, and reports.
Good organizational skills and strong customer-service and results orientation.
Strong interpersonal skills and ability to interact effectively with clients across social levels and diverse cultures.
May be required to hold and maintain any applicable state, county, or municipal Security Officer license.
Must meet company standards for background and reference checks, controlled-substance testing, and behavioral selection survey, in addition to mandatory licensing requirements.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer applications, and controls.
Ability to see, hear, speak, and write clearly to communicate, observe and report incidents, and direct others.

Nice To Haves

Supervisory experience is preferred.
A minimum of two years of retail experience is preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other assigned company personnel at one or more client sites.
Ensure post orders are followed, established rounds are completed, and required reports are filed; notify appropriate authorities and the client in emergencies.
Coach and discipline personnel as appropriate, meet with employees, and document coaching and disciplinary actions.
Train Security Officers and other company personnel; review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information to the company as designated.
Work with company management or designated representatives to ensure adequate coverage of all posts and positions.
Prepare, file, and submit reports as required.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives as scheduled or needed to confirm security requirements are being met and provide quality customer service.
Carry out assigned supervisory duties in accordance with company policies and procedures and applicable laws, including interviewing, orienting, training, directing work, appraising performance, rewarding or disciplining employees, addressing complaints, resolving problems, and making hiring or termination recommendations.
May perform Security Officer duties in accordance with post orders and company policy.