Security Site Supervisor-39682

Harvard•Manhattan, NY

19d

About The Position

Harvard Protection Services is seeking a Security Site Supervisor to provide professional, customer-focused security and life safety services for the people and property they protect and for the employees they lead. The role provides day-to-day leadership and supervision across a portfolio of customer accounts, ensuring services meet customer expectations and contract requirements. Responsibilities may vary depending on the assigned customer location. The supervisor oversees security personnel and operational functions, including training, scheduling, timekeeping, incident response, reporting, and equipment and uniform coordination. The position requires availability to support assigned accounts and may involve initiating preliminary investigations into incidents.

Requirements

State- or municipality-mandated security officer licenses, as applicable.
Must have a security guard license or be able to obtain one within an acceptable period.
Must have reliable means of communication and transportation.
Strong interpersonal communication skills.
Ability to work in a fast-paced, customer-service environment.
Excellent time-management skills and ability to prioritize and problem-solve.
Good computer skills, including Microsoft Office.

Nice To Haves

Verifiable experience such as 1–3+ years in civilian law enforcement or private or corporate security.
Verifiable experience such as 2–4+ years of military service with a favorable discharge.

Responsibilities

Ensure quality services meet customer expectations and contract requirements.
Inspect, supervise, train, coach, mentor, and lead security personnel assigned to a facility or building.
Perform operational functions, including scheduling, overtime management, and review of daily logs and incident reports.
Assist with staff performance monitoring and development, including supervision, evaluations, disciplinary matters, training, scheduling, callouts, and work assignments.
Assist in maintaining accurate, up-to-date staff timekeeping systems and records.
Respond immediately to emergencies and other issues.
Follow and coordinate established emergency response, action planning, and procedures.
Maintain availability to the assigned portfolio of accounts.
Initiate preliminary investigations into incidents when required.
Prepare reports on accidents, incidents, and suspicious activities as required.
Prepare required weekly, bi-weekly, and monthly manager reports.
Assist with procuring, processing, and maintaining uniforms and equipment.