Security Site Supervisor - Hospital

Allied Universal • Rochester, NH

5d

About The Position

Allied Universal is hiring a Security Site Supervisor to provide daily leadership and oversight of security operations at a healthcare facility serving a high-profile customer. The role supports a safe, secure, patient-centered environment by coordinating security services, supporting clinical teams, and maintaining compliance with client policies, Joint Commission standards, EMTALA, CMS requirements, and hospital-specific procedures. The supervisor acts as the primary liaison among hospital leadership, the Security Account Manager, and frontline officers, promoting compassion, professionalism, and trauma-informed care.

Requirements

• High school diploma or equivalent.
• Ability to pass state-required training or other licensing qualifications.
• Ability to pass a state licensing test if driving a company-owned or client-provided vehicle.
• After an offer, ability to complete company-provided training in applicable less-lethal methods, such as handcuffs, baton, OC pepper spray, and/or Taser.
• After an offer, ability to complete company-provided CPR certification within 60 days of hire.
• At least one of the following: an associate degree or higher in criminal justice; military, corrections, or law enforcement experience; or at least two years of verifiable security-industry supervisory experience.
• At least 18 years of age, or older if required by the state; at least 21 if armed.
• Strong computer proficiency and ability to use scheduling and reporting software.
• Ability to monitor surveillance systems and respond to alarms.
• Excellent oral and written communication skills, including effective communication with patients, visitors, and clinical staff.
• Strong customer service and patient-engagement skills.
• Ability to remain calm, think critically, and respond effectively during crises.
• Strong multitasking and decision-making abilities.
• Ability to operate radios, telephones, and security monitoring equipment.
• Strong problem-solving, situational-assessment, and decision-making skills.
• Ability to mediate conflict with tact and diplomacy.
• Ability to compile, interpret, and accurately document information.
• Commitment to patient-centered service and trauma-informed care.

Nice To Haves

• Customer service experience in a fast-paced, multitasking environment.
• Healthcare or data center security experience.
• Military Occupational Specialty related to law enforcement or security, such as Military Police, elite military forces, or combat arms, or any support role in a combat zone.
• College degree in law enforcement or criminal justice-related studies.
• Service in any military branch.
• Prior military or civilian law enforcement experience.

Responsibilities

• Manage daily site operations and coordinate or conduct site-specific, client-specific, and annual refresher training for security personnel in accordance with Allied Universal training standards.
• Outline tasks and responsibilities for security officers and lead or supervisory roles.
• Ensure post orders and operating procedures are followed and updated as required.
• Ensure compliance with First Aid/CPR/AED training requirements.
• Conduct root cause analyses as needed and coordinate on-site investigations with the client.
• Perform daily access control and visitor management audits.
• Create and update access control clearances as needed.
• Complete daily site audits and compile monthly site reports in SharePoint.
• Plan, schedule, coordinate, and present basic and site-specific training according to the monthly or quarterly training calendar or upon request from the National Training Manager.
• Provide information briefings and training sessions in response to client or Security Account Manager requests.
• Maintain technical proficiency in assigned areas by reviewing policies and procedures for all client locations.
• Work with all organizational levels to identify, analyze, and solve problems and pursue continuous improvement.
• Maintain the confidentiality of all information and data.
• Review new-hire 40-hour on-the-job and skills-testing results to ensure proper training has been conducted.
• Ensure compliance with Job Safety Analysis and Safety Orientation requirements for all client locations.
• Conduct daily patrol tour reviews.
• Conduct quarterly door checks and badge audits.
• Communicate staffing needs to the Security Account Manager and assist recruiters with identifying, interviewing, and hiring candidates.
• Develop staff technical and professional skills through performance management, including coaching, counseling, discipline, MSO training, annual formal performance evaluations, and recognition.
• Ensure employee grievances are heard and resolved with appropriate support, and keep personnel records accurate and current.
• Use WinTeam for scheduling and reporting, including interpreting and acting on reports such as the Scheduling Activity Report.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Company retirement plans.
• Seven paid holidays annually at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED