Security Site Supervisor - Hospital

Allied Universal • Rochester, NH

4d

About The Position

Allied Universal is hiring a Security Site Supervisor to provide daily leadership and oversight of security operations at a healthcare facility serving a high-profile customer. The supervisor helps maintain a safe, secure, patient-centered environment by coordinating security services, supporting clinical teams, and ensuring compliance with client policies, Joint Commission standards, EMTALA, CMS requirements, and hospital procedures. The role serves as the primary liaison among hospital leadership, the Security Account Manager, and frontline officers, and promotes compassion, professionalism, and trauma-informed care.

Requirements

• High school diploma or equivalent.
• Ability to pass state-required training or other qualifications for licensing.
• Ability to pass a state licensing test if driving a company-owned or client-provided vehicle.
• After an offer, ability to complete company-provided training in less-lethal methodologies, such as handcuffs, baton, OC pepper spray, and/or Taser.
• After an offer, ability to complete company-provided CPR certification within 60 days of hire.
• Must have at least one of the following: an associate degree or higher in Criminal Justice; military, corrections, or law enforcement experience; or at least two years of verifiable supervisory experience in the security industry.
• At least 18 years of age, or older if required by the state; 21 years of age if armed.
• Strong computer proficiency and ability to use scheduling and reporting software.
• Ability to monitor surveillance systems and respond to alarms.
• Excellent oral and written communication skills, including the ability to communicate effectively with patients, visitors, and clinical staff.
• Exceptional customer service and patient-engagement skills.
• Ability to remain calm, think critically, and respond effectively during crises.
• Strong multitasking and decision-making abilities.
• Ability to operate radios, telephones, and security monitoring equipment.
• Strong problem-solving, situational-assessment, and decision-making skills.
• Ability to mediate conflict with tact and diplomacy.
• Ability to compile, interpret, and document information accurately.
• Commitment to patient-centered service and trauma-informed care.

Nice To Haves

• Customer service experience in a fast-paced, multitasking environment.
• Healthcare or data center security experience.
• Military Occupational Specialty related to law enforcement or security, such as Military Police, Elite Military Forces, or combat arms, or a support role in a Combat Zone.
• College degree in law enforcement or criminal justice-related studies.
• Service in any military branch.
• Prior military or civilian law enforcement experience.

Responsibilities

• Manage daily site operations and coordinate or conduct site-specific, client-specific, and annual refresher training for security personnel in accordance with Allied Universal training standards.
• Outline tasks and responsibilities for security officers and lead or supervisory roles.
• Ensure post orders and operating procedures are followed and updated as required.
• Ensure compliance with First Aid, CPR, and AED training requirements.
• Conduct root cause analyses as needed and coordinate on-site investigations with the client.
• Perform daily access-control and visitor-management audits.
• Create and update access-control clearances as needed.
• Complete daily site audits and compile monthly site reports in SharePoint.
• Plan, schedule, coordinate, and present basic and site-specific training using the monthly or quarterly training calendar or as requested by the National Training Manager.
• Provide information briefings and training sessions in response to requests from the client or Security Account Manager.
• Maintain technical proficiency by reviewing policies and procedures for all client locations.
• Work across organizational levels to identify, analyze, and solve problems and support continuous improvement.
• Maintain confidentiality of information and data.
• Review new-hire 40-hour on-the-job and skills-testing results to verify that proper training has been conducted.
• Ensure compliance with Job Safety Analysis and Safety Orientation requirements for all client locations.
• Conduct daily patrol-tour reviews and quarterly door checks and badge audits.
• Communicate staffing needs to the Security Account Manager and assist recruiters with identifying, interviewing, and hiring candidates.
• Develop staff technical and professional skills through performance management, including coaching, counseling, discipline, MSO training, annual evaluations, and recognition.
• Ensure employee grievances are heard and resolved with appropriate support, and keep personnel records accurate and current.
• Use WinTeam for scheduling and produce and interpret reports, such as the Scheduling Activity Report, to support effective business management.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Company retirement plans.
• Seven holidays annually paid at time and a half if worked.
• 40 hours of vacation after one year of employment at eligible work assignments; unused vacation is paid out only where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED