Security Site Supervisor

Securitas•Newport News, VA

11d

About The Position

The Security Site Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more client posts. The supervisor ensures post orders are followed, scheduled rounds are completed, required reports are filed, and appropriate authorities and clients are notified during emergencies. The role includes staffing and coverage coordination, inspections, employee coaching and discipline, training, payroll and personnel information support, report preparation, and regular communication with client representatives to confirm security requirements are being met and to provide quality customer service. The supervisor may carry out a range of personnel responsibilities in accordance with company policies and applicable laws, including interviewing, orienting, training, assigning and directing work, appraising performance, handling complaints, resolving problems, and making hiring and termination recommendations. The supervisor may also perform Security Officer duties according to post orders and company policy. The position requires a high school diploma or GED and 3–5 years of related experience, or an equivalent combination of education and experience sufficient to perform the job. A valid driver's license and DCJS certification are required. The role may require overtime without advance notice and flexible hours within assigned schedules, including coverage when needed.

Requirements

Minimum of 3–5 years of security supervisory experience.
High school diploma or GED and 3–5 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions.
Valid driver's license.
DCJS certification.
Strong leadership, organizational, and decision-making skills.
Ability to manage multiple priorities in a fast-paced environment.
Ability to de-escalate difficult situations and resolve conflicts professionally.
Self-starter who requires minimal supervision.
Excellent communication and interpersonal skills.
May be required to hold and continue to meet requirements for applicable state, county, and municipal Security Officer licenses.
Knowledge of security operations, especially patrol, inspection, and response services.
Knowledge of supervisory practices and procedures; ability to provide direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual circumstances and adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports; basic organizational skills.
Strong customer-service and results orientation, with the ability to interact effectively with clients across social levels and diverse cultures.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to mandatory licensing requirements.
Ability to handle multiple tasks concurrently; basic keyboarding and computer use and ability to operate controls.
Ability to communicate clearly by seeing, hearing, speaking, and writing.
Ability to perform frequent sitting, standing, and walking, sometimes for long periods; may need to climb stairs and walk on inclines or uneven terrain.
Ability to occasionally reach, stoop, kneel, crouch, crawl, and lift or move up to 25 pounds.
Ability to use a vehicle regularly in the performance of duties.
Ability to perform stressful and physical activity on occasion and work in conditions that may involve inclement weather or protective gear.

Nice To Haves

Minimum 2 years of experience in retail preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client posts.
Ensure post orders are followed, established rounds are completed, and required reports are filed.
Notify appropriate authorities and the client during emergency situations.
Coach and discipline personnel, document actions, and consult company management or designated representatives as appropriate.
Train personnel and review post orders and assignment details with subordinates.
Assist with submission of payroll and personnel information as designated.
Coordinate with management or designated representatives to ensure adequate coverage of posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives to confirm security requirements are met and provide customer service.
As assigned, interview, orient, train, direct, and appraise employees; reward or discipline employees; address complaints; resolve problems; and make hiring or termination recommendations.
May perform Security Officer duties in accordance with post orders and company policy.