Security Site Supervisor

Securitas Security Services•Crawfordsville, IN

1d•$19 - $20

About The Position

The Security Site Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client sites. The role ensures post orders are followed, scheduled rounds are completed, required reports are filed, and appropriate authorities and clients are notified during emergencies. The supervisor trains and guides personnel, reviews assignment details, helps ensure adequate post coverage, and submits payroll and personnel information as designated. The position also prepares reports, inspects posts, and meets with client representatives to confirm security requirements are being met and to provide customer service. Supervisory duties may include interviewing, orienting, training, assigning and directing work, evaluating performance, coaching, rewarding or disciplining employees, resolving complaints, and making hiring or termination recommendations. The supervisor may also perform Security Officer duties in accordance with post orders and company policy. The position requires a high school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions. A minimum of two years of retail experience is preferred. Prior security experience and prior supervisor or manager experience are also preferred. The role involves communicating with employees, clients, authorities, and the public; maintaining composure in urgent or stressful situations; and handling multiple tasks. Duties may include extended periods of sitting, standing, and walking, climbing stairs, traversing uneven terrain, occasional bending or crawling, and lifting up to 25 pounds. Regular use of a vehicle is required. Depending on the assignment, the supervisor may work in inclement weather or use protective gear, and may handle confidential information. Overtime may be required without advance notice.

Requirements

High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the job's essential functions.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments.
Ability to work effectively as a team member.
Ability to maintain professional composure in unusual circumstances.
Courteous telephone manner.
Ability to adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports.
Good organizational skills.
Strong customer service and results orientation.
Strong interpersonal skills and ability to interact effectively with clients across social levels and diverse cultures.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, as well as any mandatory licensing requirements.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer functions, and controls.
Ability to see, hear, speak, and write clearly for communication, observation, reporting, and direction.
Physical ability to sit, stand, and walk frequently, including for extended periods; climb stairs; walk on inclines and uneven terrain; occasionally reach, stoop, kneel, crouch, or crawl; and lift or move up to 10 pounds frequently and up to 25 pounds occasionally.
Ability to use a vehicle regularly for job duties.

Nice To Haves

Prior security experience.
Prior supervisor or manager experience.
At least two years of retail experience.

Responsibilities

Supervise Security Officers, Lead Officers, and other company personnel assigned to client-site posts.
Ensure post orders are followed, scheduled rounds are completed, and required reports are filed.
Notify appropriate authorities and the client in emergency situations.
Coach and discipline personnel, consult company management as appropriate, and document coaching and disciplinary actions.
Train Security Officers and other personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Coordinate with company management to ensure adequate coverage of posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives to confirm security requirements are being met and provide customer service.
Carry out assigned supervisory duties, including interviewing, orienting, training, assigning and directing work, appraising performance, rewarding or disciplining employees, resolving complaints, and making hiring or termination recommendations.
Perform Security Officer duties when assigned, in accordance with post orders and company policy.