Security Site Supervisor

Securitas Security Services•Lansing, MI

About The Position

The Security Site Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more posts at client sites. The role ensures post orders are followed, scheduled rounds are completed, required reports are filed, and appropriate authorities and clients are notified in emergencies. The supervisor trains and directs personnel, supports staffing and payroll processes, inspects posts, prepares reports, and meets with client representatives to ensure security requirements and customer-service standards are met. The supervisor may also perform Security Officer duties in accordance with post orders and company policy. The position requires customer-service and supervisory experience, computer skills, and the ability to multitask. A high school diploma or GED and two years of related experience are required, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company. At least two years of retail experience is preferred. The role may require applicable security licensing and successful completion of company background and reference checks, controlled-substance testing, and a behavioral selection survey. Work may involve stressful situations, overtime without advance notice, use of a vehicle, and exposure to inclement weather or conditions requiring protective equipment. Physical duties include frequent sitting, standing, walking, and lifting or moving items up to 10 pounds frequently and up to 25 pounds occasionally, with occasional climbing, reaching, stooping, kneeling, crouching, or crawling.

Requirements

Customer service experience.
Security supervisory experience.
Computer skills and ability to multitask.
High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual circumstances and provide a courteous telephone manner.
Ability to adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports.
Good organizational skills and strong customer-service and results orientation.
Strong interpersonal skills and ability to interact effectively with clients at various social levels and across diverse cultures.
Ability to meet company standards for background and reference checks, controlled-substance testing, and behavioral selection survey.
Ability to handle multiple tasks concurrently and operate a keyboard, basic computer systems, controls, and a vehicle as required.
Ability to communicate clearly by seeing, hearing, speaking, and writing.
Ability to meet the role's physical and mental demands, including frequent sitting, standing, and walking; occasional climbing, reaching, stooping, kneeling, crouching, and crawling; and lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally.
May be required to work overtime without advance notice.

Nice To Haves

At least two years of experience in retail.

Responsibilities

Supervise Security Officers, Lead Officers, and other assigned personnel at client posts.
Ensure post orders are followed, established rounds are completed, and required reports are filed.
Notify appropriate authorities and clients during emergency situations.
Coach and discipline personnel, meet with employees, and document coaching and disciplinary actions.
Train personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information to the company.
Work with company management or designated representatives to ensure adequate coverage of posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives to confirm security requirements are being met and provide customer service.
Carry out assigned supervisory duties, including interviewing, orienting, training, planning and directing work, appraising performance, rewarding and disciplining employees, resolving complaints and problems, and making hiring and termination recommendations.
Perform Security Officer duties when assigned, in accordance with post orders and company policy.