Security Site Supervisor

Securitas Security Services•Charlottesville, VA

11d

About The Position

The Security Site Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more client-site posts. The role ensures post orders are followed, scheduled rounds are completed, required reports are filed, and appropriate authorities and clients are notified during emergencies. The supervisor trains and guides personnel, helps ensure adequate post coverage, supports payroll and personnel submissions, inspects posts, and communicates with client representatives to confirm security requirements are met and to provide quality customer service. The position may also perform Security Officer duties in accordance with post orders and company policy. The supervisor may carry out personnel-management duties including interviewing, orienting and training employees; planning, assigning, and directing work; coaching and evaluating performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations. The role requires a high school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the job. Previous Security Supervisor experience is required for consideration; at least two years of retail experience is preferred. The work may involve stressful or urgent situations, interaction with authorities, clients, staff, and the public, and exposure to inclement weather or conditions requiring protective gear. Physical demands include frequent sitting, standing, and walking; occasional climbing, reaching, stooping, kneeling, crouching, or crawling; and lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally. The role requires clear communication, basic computer and keyboard use, and regular use of a vehicle. Overtime without advance notice may be required.

Requirements

Previous Security Supervisor experience is required for consideration.
High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Ability to understand a variety of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual circumstances and adapt to different sites and changing post procedures.
Ability to write routine correspondence, logs, and reports; good organizational skills; and a courteous telephone manner.
Strong customer-service and results orientation, with interpersonal skills to interact effectively with clients across social levels and diverse cultures.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Must meet company standards for background and reference checks, controlled-substance testing, and behavioral selection survey, in addition to mandatory licensing requirements.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer functions, and controls.
Ability to communicate clearly by seeing, hearing, speaking, and writing; maintain composure under pressure; and direct and discipline staff positively.
Ability to meet the position's physical demands, including frequent sitting, standing, and walking; occasional climbing stairs or walking on inclines and uneven terrain; occasional reaching, stooping, kneeling, crouching, or crawling; and lifting or moving up to 10 pounds frequently and up to 25 pounds occasionally.
Regular use of a vehicle for job duties.
May be required to work overtime without advance notice.

Nice To Haves

Minimum two years of retail experience preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other assigned personnel at client-site posts.
Ensure post orders are followed, established rounds are completed, required reports are filed, and appropriate authorities and clients are notified during emergencies.
Coach and discipline personnel as appropriate, consult company management when needed, and document coaching and disciplinary actions.
Train Security Officers and other personnel and review post orders and assignment details with subordinates.
Assist with submission of payroll and personnel information as designated.
Work with company management or designated representatives to ensure adequate coverage of posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives as scheduled or needed to confirm security requirements are met and provide customer service.
Carry out assigned supervisory duties, which may include interviewing, orienting, training, assigning and directing work, appraising performance, rewarding and disciplining employees, resolving complaints and problems, and making hiring or termination recommendations.
Perform Security Officer duties when assigned, in accordance with post orders and company policy.