Security Site Supervisor

Securitas•Los Angeles, CA

About The Position

The Security Site Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more client-site posts. The supervisor ensures post orders are followed, rounds are completed, and required reports are submitted, and notifies appropriate authorities and the client in emergencies. The role includes training staff, reviewing assignments, inspecting posts, maintaining coverage, assisting with payroll and personnel information, and meeting with client representatives to support security requirements and customer service. The supervisor may also perform Security Officer duties as assigned. The position carries out supervisory responsibilities in accordance with company policies and applicable laws. These may include interviewing, orienting, training, assigning and directing work, coaching and appraising performance, recognizing and disciplining employees, resolving complaints and problems, and making hiring and termination recommendations. The job requires maintaining composure in demanding situations and communicating effectively with employees, clients, authorities, and the public. It may involve overtime, physical activity, regular vehicle use, and work in inclement weather or environments requiring protective gear.

Requirements

High school diploma or GED, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Knowledge of security operations, especially patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual or stressful circumstances.
Ability to adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports.
Good organizational skills and a strong customer-service and results orientation.
Strong interpersonal skills and ability to interact effectively with clients across social levels and diverse cultures.
Must meet company standards for background and reference checks, controlled-substance testing, and behavioral selection survey, as well as mandatory licensing requirements.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer applications, and controls.
Ability to communicate clearly by seeing, hearing, speaking, and writing.
Physical ability to sit, stand, and walk frequently, sometimes for long periods; climb stairs; walk on inclines and uneven terrain; occasionally reach, stoop, kneel, crouch, and crawl; and lift or move up to 10 pounds frequently and up to 25 pounds occasionally.
Ability to perform duties that may involve stressful or physical activity, vehicle use, exposure to inclement weather, or use of protective gear.

Nice To Haves

Minimum two years of retail experience preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client-site posts.
Ensure post orders are followed, established rounds are completed, and required reports are filed.
Notify appropriate authorities and the client during emergency situations.
Coach and discipline personnel, consult company management or designated representatives as appropriate, and document coaching and disciplinary actions.
Train personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information to the company.
Coordinate with company management or designated representatives to ensure adequate coverage of posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives to confirm security requirements are being met and provide customer service.
Carry out assigned supervisory duties, which may include interviewing, orienting, training, assigning and directing work, appraising performance, rewarding and disciplining employees, resolving complaints, and making hiring or termination recommendations.
Perform Security Officer duties as assigned, in accordance with post orders and company policy.