Security Site Supervisor

Securitas•Sandusky, OH

About The Position

The Security Site Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more client posts. The role ensures post orders are followed, rounds are completed, required reports are filed, and appropriate authorities and clients are notified during emergencies. The supervisor trains and directs personnel, addresses performance and conduct, helps coordinate post coverage, prepares reports, inspects posts, and meets with client representatives to ensure security requirements and customer service standards are met. The supervisor may also perform Security Officer duties in accordance with post orders and company policy. The position requires a high school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions. The posting lists a wage of $20.00 per hour. A valid Ohio driver's license and driver certification are required.

Requirements

High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions.
Valid Ohio driver's license.
Driver certification.
Strong customer service skills.
Ability to complete patrols.
Strong technology skills, including cell phone and computer use.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Ability to learn and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual or stressful circumstances.
Courteous telephone manner and ability to adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports.
Good organizational skills and strong results orientation.
Strong interpersonal skills and ability to interact effectively with clients across social levels and diverse cultures.
Ability to handle multiple tasks concurrently and use keyboards, computers, and controls.
Ability to communicate clearly by seeing, hearing, speaking, and writing.
Ability to meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to mandatory licensing requirements.
Ability to work overtime without advance notice, if required.

Nice To Haves

Prior security, military, or law enforcement experience.
Two or more years of supervisory experience.
Two or more years of retail experience.

Responsibilities

Supervise Security Officers, Lead Officers, and other company personnel assigned to client posts.
Ensure post orders are followed, rounds are completed, and required reports are filed.
Notify appropriate authorities and the client during emergency situations.
Coach and discipline personnel, meet with employees, and document coaching and disciplinary actions.
Train personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Coordinate with company management or designated representatives to ensure adequate coverage of posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and outline tasks and responsibilities to subordinates.
Meet with client representatives to confirm security requirements are being met and provide quality customer service.
Carry out applicable supervisory duties, which may include interviewing, orienting, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, resolving problems, and making hiring or termination recommendations.
Perform Security Officer duties when assigned, in accordance with post orders and company policy.