Security Site Supervisor

Securitas Security Services•Findlay, OH

About The Position

The Security Site Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more client-site posts. The supervisor ensures post orders are followed, rounds are completed, reports are filed, and appropriate authorities and clients are notified during emergencies. The role includes training and coaching employees, coordinating post coverage, submitting payroll and personnel information, inspecting posts, and communicating with client representatives to ensure security requirements and customer-service standards are met. The supervisor may also perform Security Officer duties in accordance with post orders and company policy. The position requires a high school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the job. A valid Ohio driver's license and driver certification are required. The work involves regular vehicle use, patrols, and potentially extended periods of sitting, standing, and walking. Duties may include overtime without advance notice and work in stressful situations, inclement weather, or environments requiring protective gear. Wage: $23.00 per hour.

Requirements

High school diploma or GED and two years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions.
Valid Ohio driver's license.
Driver certification required.
Strong customer-service skills.
Ability to complete patrols.
Strong technology skills, including cell phone and computer use.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction, motivate performance, and direct and discipline staff positively.
Ability to learn and follow written, oral, or diagrammatic instructions and adapt to different sites and post procedures.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure in unusual, stressful, or urgent situations.
Ability to write routine correspondence, logs, and reports; good organizational skills and a courteous telephone manner.
Strong interpersonal skills and ability to interact effectively with clients and people across social levels and diverse cultures.
Ability to handle multiple tasks concurrently and perform basic keyboarding, computer use, and operation of controls.
Must meet company standards for background and reference checks, controlled-substance testing, and behavioral selection survey, and satisfy applicable licensing requirements.
Ability to meet the physical and mental demands of the role, including communication, observation, walking, standing, sitting, occasional climbing or uneven-terrain walking, and lifting.

Nice To Haves

Prior security, military, or law-enforcement experience.
Two or more years of supervisory experience.
At least two years of retail experience.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client-site posts.
Ensure post orders are followed, established rounds are completed, and required reports are filed; notify authorities and clients in emergencies.
Coach and discipline personnel, consult company management as appropriate, and document coaching and disciplinary actions.
Train personnel and review post orders and assignment details with subordinates.
Assist with submission of payroll and personnel information.
Coordinate with company management to ensure adequate coverage of all posts and positions.
Prepare, file, and submit reports as required.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives to confirm security requirements are met and provide quality customer service.
Carry out assigned supervisory duties, which may include interviewing, orienting, training, assigning and directing work, evaluating performance, addressing complaints, resolving problems, and making hiring or termination recommendations.
Perform Security Officer duties as assigned and in accordance with post orders and company policy.
Complete patrols and use a vehicle in the performance of duties.