Security Site Supervisor

Securitas•Crawfordsville, IN

12d•$19 - $20

About The Position

The Security Site Supervisor oversees Security Officers, Lead Officers, and other assigned personnel at one or more client sites. The supervisor ensures post orders are followed, rounds are completed, required reports are filed, and appropriate authorities and clients are notified during emergencies. The role includes training and directing personnel, helping ensure post coverage, inspecting posts, submitting reports and personnel information, and communicating with client representatives to confirm security requirements are met and provide quality customer service. The supervisor may also perform Security Officer duties according to post orders and company policy. Supervisory duties may include interviewing, orienting and training employees; planning, assigning and directing work; coaching and evaluating performance; rewarding and disciplining employees; resolving complaints and problems; and making hiring and termination recommendations. Duties are performed in accordance with company policies and procedures and applicable state and federal laws. The position requires the ability to maintain composure in demanding situations, handle multiple tasks, communicate clearly, and perform regular sitting, standing and walking, along with occasional physical activities. The role may involve overtime without advance notice, use of a vehicle, exposure to inclement weather or stressful situations, and handling sensitive information. Protective gear may be required depending on the assignment.

Requirements

High school diploma or GED and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
Ability to hold and continue to meet the requirements for applicable state, county, and municipal Security Officer licenses, if required.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and work effectively as a team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Courteous telephone manner and ability to adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports.
Good organizational skills and strong customer-service and results orientation.
Strong interpersonal skills and ability to interact effectively with clients across social levels and diverse cultures.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to mandatory licensing requirements.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer functions, and controls.
Ability to communicate clearly through seeing, hearing, speaking, and writing.
Ability to meet the physical demands of the job, including frequent sitting, standing, walking, and lifting or moving items.

Nice To Haves

Prior security experience preferred.
Prior supervisor or manager experience preferred.
Minimum 2 years of retail experience preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other assigned personnel at client sites.
Ensure post orders are followed, established rounds are completed, and required reports are filed.
Notify proper authorities and clients in emergency situations.
Coach and discipline personnel, consult company management or designated representatives as appropriate, and document coaching and disciplinary actions.
Train personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Coordinate with company management or designated representatives to ensure adequate coverage of posts and positions.
Prepare, file, and submit required reports.
Inspect posts as scheduled and meet with subordinates to outline tasks and responsibilities.
Meet with client representatives as scheduled or needed to confirm security requirements are met and provide customer service.
Carry out assigned supervisory duties, which may include interviewing, orienting and training employees; assigning and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints; resolving problems; and making hiring and termination recommendations.
Perform Security Officer duties when assigned, in accordance with post orders and company policy.