Security Site Supervisor

Securitas Security Services•Los Angeles, CA

10d

About The Position

The Security Site Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more client posts. The supervisor ensures post orders and scheduled rounds are completed, required reports are filed, and appropriate authorities and clients are notified during emergencies. The role includes coaching, disciplining, and training personnel; reviewing assignments and post orders; supporting payroll and personnel submissions; and coordinating adequate post coverage with company management or designated representatives. The supervisor inspects posts, meets with employees to outline responsibilities, and meets with client representatives to confirm security requirements are being met and provide customer service. Depending on assignment, supervisory duties may include interviewing, orienting, training, planning and directing work, evaluating performance, rewarding or disciplining employees, resolving complaints, and making hiring or termination recommendations. The supervisor may also perform Security Officer duties in accordance with post orders and company policy. The position may involve overtime without advance notice, regular use of a vehicle, exposure to stressful situations and inclement weather, and use of protective gear depending on the assignment. Physical activity may include prolonged sitting, standing, and walking; climbing stairs and traversing uneven terrain; occasional bending, kneeling, crouching, crawling, and reaching; and lifting up to 10 pounds frequently and up to 25 pounds occasionally. The role requires clear communication, keyboarding and basic computer use, and the ability to manage concurrent tasks and maintain composure under pressure.

Requirements

High school diploma or GED and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions, as determined by the company.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Knowledge of security operations, particularly patrol, inspection, and response services.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Ability to understand a variety of security and safety devices and controls.
Ability to learn quickly and follow written, oral, or diagrammatic instructions.
Ability to track and maintain schedule assignments and function effectively as a team member.
Ability to maintain professional composure in unusual or stressful circumstances.
Courteous telephone manner.
Ability to adapt to different sites and changes in post procedures.
Ability to write routine correspondence, logs, and reports.
Good organizational skills and strong customer-service and results orientation.
Strong interpersonal skills and ability to interact effectively with clients at various social levels and across diverse cultures.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements.
Ability to handle multiple tasks concurrently and use a keyboard, basic computer functions, and controls.
Ability to see, hear, speak, and write clearly to communicate, observe and report incidents, and direct others.
Ability to meet the physical demands described for the position, with or without reasonable accommodation.

Nice To Haves

Minimum 2 years of experience in retail preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other company personnel assigned to client posts.
Ensure post orders are followed, scheduled rounds are completed, and required reports are filed.
Notify appropriate authorities and the client during emergency situations.
Coach and discipline personnel as appropriate, document those actions, and consult company management or designated representatives when needed.
Train personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Coordinate adequate coverage of posts and positions with company management or designated representatives.
Prepare, file, and submit required reports.
Inspect posts as scheduled and outline tasks and responsibilities with subordinates.
Meet with client representatives to confirm security requirements are met and provide quality customer service.
As assigned, perform supervisory duties such as interviewing, orienting, training, assigning and directing work, appraising performance, addressing complaints, resolving problems, and making hiring or termination recommendations.
Perform Security Officer duties when assigned, in accordance with post orders and company policy.