Security Site Supervisor

Securitas Security Services•Newport News, VA

12d

About The Position

The Security Site Supervisor oversees Security Officers, Lead Officers, and other company personnel assigned to one or more client-site posts. The supervisor ensures post orders are followed, rounds are completed, reports are filed, posts are adequately staffed, and emergencies are reported to the appropriate authorities and client. The role includes training staff, reviewing assignments and post orders, inspecting posts, meeting with employees and client representatives, and carrying out supervisory duties such as assigning work, coaching, evaluating performance, addressing complaints, and making hiring or termination recommendations. The supervisor may also perform Security Officer duties. Candidates must have a high school diploma or GED and 3–5 years of related experience, or an equivalent combination of education and experience. A valid driver's license and DCJS certification are required. The position pays $20.76 per hour and requires flexible hours within assigned schedules, coverage when needed, and potentially overtime without advance notice. The role may involve stressful situations, regular vehicle use, and work in inclement weather or environments requiring protective gear.

Requirements

Minimum 3–5 years of security supervisory experience; the education/experience section also specifies 3–5 years of related experience or an equivalent combination of education and experience.
High school diploma or GED, or an equivalent combination of education and experience sufficient to perform the essential functions.
Valid driver's license.
DCJS certification.
Strong leadership, organizational, decision-making, communication, and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment and handle multiple tasks concurrently.
Ability to de-escalate difficult situations and resolve conflicts professionally.
Self-starter who requires minimal supervision.
Ability to work flexible hours within assigned schedules and provide coverage when needed.
Knowledge of security operations, especially patrol, inspection, and response services, and knowledge of supervisory practices and procedures.
Ability to provide direction, motivate performance, maintain schedules, adapt to site and procedure changes, and work effectively as a team member.
Ability to remain composed and professional in unusual, stressful, urgent, or pressure situations.
Ability to write routine correspondence, logs, and reports; basic computer and keyboarding skills.
Strong customer-service and results orientation, including effective interaction with clients across social levels and diverse cultures.
May be required to hold and maintain applicable state, county, and municipal Security Officer licenses.
Must meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to mandatory licensing requirements.
Ability to meet the role's physical and communication demands, including frequent sitting, standing, and walking; occasional climbing, reaching, stooping, kneeling, crouching, and crawling; frequent lifting or moving up to 10 pounds and occasional lifting or moving up to 25 pounds; and clear seeing, hearing, speaking, and writing.

Nice To Haves

Minimum 2 years of retail experience is preferred.

Responsibilities

Supervise Security Officers, Lead Officers, and other personnel assigned to client-site posts.
Ensure post orders are followed, scheduled rounds are completed, and required reports are filed.
Notify appropriate authorities and the client during emergency situations.
Coach and discipline personnel, consult company management as appropriate, and document coaching and disciplinary actions.
Train personnel and review post orders and assignment details with subordinates.
Assist with submitting payroll and personnel information as designated.
Coordinate with company management to ensure adequate coverage of posts and positions.
Prepare, file, and submit required reports.
Inspect posts on schedule and communicate tasks and responsibilities to subordinates.
Meet with client representatives to confirm security requirements are met and provide customer service.
Conduct supervisory duties as assigned, including interviewing, orienting, training, planning and directing work, appraising performance, rewarding or disciplining employees, resolving complaints, and making hiring or termination recommendations.
Perform Security Officer duties when required by post orders and company policy.