Security Shift Supervisor - Unarmed

Allied Universal•Miami, FL

5d•Onsite

About The Position

Allied Universal is hiring an Unarmed Security Shift Supervisor for a Downtown Miami client site. The supervisor serves as a liaison among the site supervisor, Account Manager or Field Operations Manager, and security officers. The role supervises staff on the assigned shift and provides coaching, recognition, and discipline within the approved empowerment range. The supervisor oversees site security operations, supports client service and contractual compliance, manages personnel and resources, and responds to escalated security matters and emergencies. The role requires working overnight from 11 p.m. to 7 a.m., including outdoors in all weather conditions for the entire shift. Pay is $21.00 per hour.

Requirements

Valid Florida Security License, D License.
Valid driver’s license.
Security supervisor experience.
Fluency in English and Spanish.
At least 21 years of age.
Ability to use a computer or tablet.
Comfort working outdoors in all weather conditions for the entire shift.
Ability to walk and stand for extended periods.
High school diploma or equivalent, or five years of verifiable experience.
Must undergo a background investigation as a condition of employment.
Must undergo a drug screen to the extent permitted by law.

Responsibilities

Supervise day-to-day security operations at the assigned client site.
Manage security officers and site or shift supervisors, including hiring and selection, scheduling, payroll, training, coaching, development, and support.
Ensure the client site receives high-quality security services to protect people and property.
Build, improve, and maintain effective relationships with clients and employees.
Coordinate support services to manage client sites effectively, meet or exceed financial and operational goals, and provide quality customer service.
Ensure required reporting and contract compliance requirements are met.
Communicate issues and program updates regularly to the client.
Manage escalated security issues and emergency situations appropriately.
Carry out other management responsibilities as determined by leadership.
Communicate staffing needs using requisition forms and assist recruiters with identifying, interviewing, and hiring candidates.
Develop employees' technical and professional skills through performance management, coaching, counseling, discipline, MSO training, annual evaluations, and recognition.
Ensure employee grievances are heard and resolved with appropriate support, and that personnel records are accurate and up to date.
Keep the site READ file updated with policies, company announcements, and job openings.
Meet all contractually scheduled hours while minimizing unbilled overtime.
Coordinate or conduct site-specific on-the-job training, client-specific training, and annual refresher training, and meet corporate training standards.
Develop and maintain operational procedures so current site-specific OPMs and post orders are available for emergency reference.
Manage uniforms, equipment, supplies, and vehicles, including inventories and maintenance checklists.
Communicate proactively with the client, meet regularly, listen to concerns, provide security and technical expertise and solutions, and ensure customer satisfaction.
Use WinTeam for scheduling and billing and produce and interpret reports to support business management.
Enforce Allied Universal policies as outlined in handbooks, executive memos, and the company portal.