Security Shift Supervisor (Graveyard Shift)

Rail City Casino•Sparks, NV

14h

About The Position

The Security Shift Supervisor provides safety and protection for guests, employees, and property by anticipating problems, responding to disturbances and prohibited conduct, maintaining law and order, and enforcing casino policies and procedures. The supervisor trains and coaches employees, promotes customer service expectations, informs guests about special promotions, answers questions, and provides directions. As staff supervisor and team leader, this role ensures that on-duty Security Officers complete their duties and reports accurately and on time, and is responsible for their performance and conduct. The supervisor is expected to set an example through proactive public relations and by maintaining a safe environment for guests and employees. The position also oversees security operations, staff assignments, incident response and reporting, emergency coordination, and the maintenance of security equipment, records, and logs. The supervisor coordinates with law enforcement and emergency services and follows casino management’s direction regarding arrests, trespasses, and ejections.

Requirements

Ability to perform each essential duty satisfactorily.
Knowledge, skills, and abilities representative of those required to perform the listed duties.

Responsibilities

Supervise the general security and protection of the company’s customers, employees, and property.
Review subordinate employees’ work to ensure it meets management standards and resolve work-related problems within the Security Department.
Train and coach employees in Security Department work operations and procedures.
Mediate and resolve questionable incidents involving customers and/or employees.
Monitor safety practices and identify potential safety hazards.
Investigate incidents and disturbances and file reports.
Provide CPR and/or other medical assistance when necessary.
Coordinate activities with law enforcement agencies.
Provide escorts to guests and employees when requested.
Maintain awareness of known and potential cheaters, alert the Casino Shift Manager to potential trespasses, and stay informed about current cheating methods and scams.
Prepare and submit daily and weekly reports required by the company, State Gaming Commission, and law enforcement agencies to the Security Director.
Carry out supervisory responsibilities in a timely, fair, and objective manner.
Direct Security staff and other employees during fires, bomb threats, and other emergencies.
Maintain the Security office and its supplies and equipment, including blank report forms, cameras, film, radios, and portable lights.
Change surveillance video tapes when necessary and on time.
Complete and maintain security reports and logs accurately and promptly, including incident, accident/injury, parking lot, head count, and lost-and-found records.
Brief all officers and the oncoming supervisor on shift incidents, potential problems, BOLOs, management memos, and new casino promotions.
Administer discipline and complete Disciplinary Action forms when necessary.
Assign Security Officers to tasks such as parking lot patrol, escorts, and slot and pit drop.
Review security reports and logs for accuracy and completion.
Determine whether to call or request assistance from the Sparks Police Department, REMSA, Sparks Fire Department, or other services.
Supervise arrests, consulting with and obtaining the Casino Shift Manager’s consent when possible.
Supervise 86’s and ejections, consulting with and obtaining the Casino Shift Manager’s consent except in the case of minors.
Keep the chain of command informed when necessary, including the General Manager, Controller (Assistant GM), Director of Security, Casino Shift Manager, and department managers and supervisors.
Maintain the Supervisor’s log daily.
Promote customer service expectations, inform guests of special promotions, answer their questions, and provide directions.