Security Shift Manager

Landry's, LLC.•Stateline, NV

2d•Onsite

About The Position

The Security Shift Manager oversees daily safety, security, and asset protection during their shift. They manage security personnel, enforce gaming regulations and property policies, handle emergency responses, and manage investigations to ensure a safe environment for guests and staff. The Shift Manager will be responsible for checking on graveyard departments without a supervisor. Often working flexible hours including weekends.

Requirements

Excellent guest service skills.
Ability to establish and maintain an effective working relationship with management and employees.
Ability to maintain confidentiality of sensitive information.
Ability to effectively communicate with guests and employees one on one, and within small and large groups.
Ability to prepare, analyze and interpret documents.
Ability to prepare organized and thorough reports.
Ability to prepare and present information in an organized and clear manner.
Ability to identify and foresee concerns based on reviews of incidents and trends.
Ability to interview employees in an effective manner.
Advanced computer skills. Oracle, Office, iTrak, etc.
Ability to stay organized and focused on tasks and assignments.
Ability to remain calm and make reasonable decisions, including during high stress situations.
Ability to work with little or no supervision.
Ability to use CCTV for extended periods of time.
Ability to obtain and retain a Nevada concealed weapons permit (CCW).
Ability to understand and maintain knowledge of company and department rules, policies and procedures, city and state laws, safety regulations, gaming regulations and labor laws.
Must successfully complete company and gaming background screening process.
Must successfully complete the following training certifications:
Current State issued Driver’s License
Must successfully complete American Red Cross or equivalent adult First Aid/CPR Certification.
Minimum age requirement is 21.
PLEASE NOTE: THIS POSITION REQUIRES A GAMING LICENSE BY THE NEVADA GAMING CONTROL BOARD
High School diploma or equivalent.
Minimum of two (3) years of casino security and/or law enforcement/military supervisory experience
Good verbal and written communications and organizational skills required
Excellent guest and employee relations skills
Ability to investigate incidents and write reports
Basic math skills.
Must be able to speak and understand English.

Nice To Haves

Working knowledge of hotel/casino security operations is preferred

Responsibilities

Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
Responsible for scheduling, training and supervising security staff, and assuring that all designated posts are adequately staffed.
Responsible for all activities of the security division during his/her shift and the safety and security of guests, employees and assets of the company.
Responsible for the physical security of the hotel/casino complex, and on-site parking.
Responds to all significant incidents within the hotel/casino complex and oversees all security activities relating to the incident.
Ensures all reports, activity logs, summary sheets, and necessary paperwork are completed in a thorough and accurate manner.
Maintains personnel records for each Security Officer and Security Lead assigned to his/her shift.
Handles all disciplinary action of Officers assigned to his/her shift.
Has knowledge of all alarm functions and is able to communicate with all Security personnel.
Plans and schedules duties for a shift, for events, or assists in emergency situations.
Follow Graveyard checklist.
Is physically and mentally able to perform all duties of subordinates.