Assistant Shift Manager - Security

PENN Entertainment • Plainville, MA

1d • Onsite

About The Position

Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Serves as the Security Manager on duty in the absence of the Security Shift Manager Enforce internal control policies and procedures including under age gambling and drinking laws. Maintain safety and inspections reports for the property. Conduct regular security post inspections. Prepare security incident reports and maintain security logs. Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion. Ensure Security Officers adhere to uniform dress and grooming standards consistent with department and company standards. Interact and cooperate with regulatory, fire/rescue and law enforcement agencies. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Maintains strict confidentiality in all departmental and company matters.

Requirements

• Must be at least 21 years of age.
• High School Diploma or GED required; or three years of casino Security, military, or police experience; or equivalent combination of education and experience.
• Must be proficient in Microsoft applications.
• Must have excellent organizational and communication skills.
• Ability to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must successfully complete C.A.R.E or TIPS training.

Responsibilities

• Supervising staff and the overall daily management of a designated shift in the Security department.
• Supporting, administering and managing operational goals and monitoring achievements of performance and profit objectives.
• Adhering to scheduling and coordinating with manager any scheduling concerns, with attention to guest satisfaction.
• Assisting in the budget process for the department by providing recommendations; supporting compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with department and company standards and programs.
• Ensuring customer service standards are followed by all team members and addressing issues as they arise.
• Serving as the Security Manager on duty in the absence of the Security Shift Manager.
• Enforcing internal control policies and procedures including underage gambling and drinking laws.
• Maintaining safety and inspections reports for the property.
• Conducting regular security post inspections.
• Preparing security incident reports and maintaining security logs.
• Responding to guests and employees concerns and complaints and solving their problems with professionalism and compassion.
• Ensuring Security Officers adhere to uniform dress and grooming standards consistent with department and company standards.
• Interacting and cooperating with regulatory, fire/rescue and law enforcement agencies.
• Ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Maintaining strict confidentiality in all departmental and company matters.
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluating team members within department and delivering constructive feedback to employees in regards to performance.
• Providing recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Managing work procedures and expediting workflow.
• Providing recommendation for employee performance (disciplining, coaching, and counseling).

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Day-one medical coverage
• 401(k) matching
• Annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED