SECURITY ASSISTANT SHIFT MANAGER

Hollywood Casino Bangor • Bangor, ME

8d • Onsite

About The Position

Responsible for managing the daily operations and directing the activities of the Security department to ensure goals and objectives are achieved. Maintains and keeps updated list of trespassed guests. Administers training programs for assigned personnel that will ensure effective security of gaming and money handing experience. Responsible for the preparation and coordination of the annual budget, including the monitoring of facilities and expenses. Develops implements and maintains required internal and external reporting procedures. Cooperates with federal, state and local law enforcement agencies of mutual concern. Responsible for providing exceptional Red Carpet Customer Service to all guests.

Requirements

• Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university
• Three years casino security and/or law enforcement experience
• Three years of supervisory experience
• Proficient in Microsoft applications (Excel, Access, Word)
• Effective communication skills (written, verbal and presentation)
• Ability to display professionalism when dealing with difficult guests
• Strong leadership, supervisory and interpersonal skills
• Effective analytical skills as demonstrated in timely and appropriate issue resolution
• Ability to be physically mobile with reasonable accommodations
• Must be physically able to restrain combative guests and to move about property
• Must be able to run on level surfaces, as well as, up and down stairs
• Respond to visual and aural cues
• Ability to operate efficiently and effectively in a mentally and physically stressful environment
• Ability to operate company motor vehicles responsibly at all times
• Must have valid driver’s license with clean driving record
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Responsibilities

• Managing the daily operations and directing the activities of the Security department to ensure goals and objectives are achieved
• Maintaining and keeping updated list of trespassed guests
• Administering training programs for assigned personnel that will ensure effective security of gaming and money handing experience
• Preparation and coordination of the annual budget, including the monitoring of facilities and expenses
• Developing, implementing and maintaining required internal and external reporting procedures
• Cooperating with federal, state and local law enforcement agencies of mutual concern
• Providing exceptional Red Carpet Customer Service to all guests

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level