Security & Safety Officer (Casual)

AccorHotel•Kohala Coast, HI

4d•Onsite

About The Position

The Security & Safety Officer helps protect the security, safety, and well-being of hotel guests and colleagues, and safeguards property and hotel assets. The role responds to unsafe conditions and acts, investigates crimes and incidents, assists sick or injured people, documents events, and follows investigations through to completion. Officers patrol hotel grounds, monitor fire and life-safety concerns, assist with emergency response, and maintain professional, courteous interactions while applying hotel policies and procedures. The position also includes dispatch responsibilities: monitoring fire and CCTV systems, receiving and assessing emergency and non-emergency calls, sending officers to incidents, controlling keys and radios and access at service gates, logging calls and activity, and coordinating with public-safety agencies when needed. Officers maintain shift records and reports, attend briefings, communicate handover information, and complete other assigned duties.

Requirements

Must meet the legal drinking age and be in good physical condition.
High school education; previous experience in a security role is required.
Hospitality Security and Law coursework is preferred, or at least three years of security experience in the hospitality industry.
State of Hawaiʻi Guard Employee License and must meet minimum Hawaii security license requirements.
Computer literacy in Microsoft Windows applications is required.
Professional presentation, strong interpersonal and problem-solving abilities, and reliability and responsibility.
Ability to work under pressure in a fast-paced environment and remain calm and courteous while focusing on guest needs.
Fire safety and First Aid certification; CPR and First Aid certification required.
Strong leadership and communication skills; analytical ability and strength as a developer and leader of others.

Nice To Haves

Hospitality Security and Law course.
International experience.

Responsibilities

Protect the safety and well-being of guests and colleagues and safeguard hotel property and assets.
Investigate crimes, incidents, and accidents; write detailed reports, document contacts, and follow investigations through to timely completion.
Assist sick and injured guests and employees and document the assistance and disposition of reports.
Check or assist with monitoring alarm, safety, and fire-equipment systems, and monitor the security of building doors, service areas, and delivery areas.
Know and act in accordance with hotel fire, life-safety, and emergency procedures and Emergency Response Plans.
Patrol hotel grounds and respond to fire hazards, unsafe work practices, unsafe conditions, and unusual occurrences.
Perform Safe and Lock Out assistance.
Maintain professional, friendly service and good public relations with guests; handle situations politely, diplomatically, and firmly while applying hotel policies.
Attend daily briefings and de-briefings, report at the start of the shift, notify the supervisor or director when reporting for or finishing duty, and maintain follow-up on schedules and work standards.
Complete incident, accident, end-of-shift, and other required reports and paperwork; do not disclose department information to unauthorized people.
Monitor the fire panel and dispatch the Emergency Response team when activated.
Receive emergency and non-emergency service calls, assess the situation, determine the appropriate response, and dispatch Security and Safety Officers.
Maintain records of camera monitoring, shift activity, software programs, calls, and radio messages in MS Shift and the dispatch log.
Control and document issuance of keys and radios and control entry and exit at resort service entrance gates.
Monitor CCTV cameras and log visitors entering and leaving the property.
Receive and record lost-and-found calls in MS Shift; refer service and assistance complaints to the appropriate department.
Pass relevant information to the oncoming Dispatch Officer and monitor weather, public-safety, Civil Defense, and HPD alerts.
Request backup or follow-up assistance from Hawaii County Police Department, Hawaii County Fire Department, and other agencies as needed.
Perform other duties as assigned.

Benefits

Medical insurance
Prescription benefits
Vision insurance
Employer-paid life insurance
Employer-paid accidental death and dismemberment insurance
Additional insurance coverage options for family
401(k) retirement savings plan with company matching
Paid vacation and personal holidays
Performance and incentive bonus opportunities
Colleague discounts on resort dining, Fairmont Store purchases, and Spa Without Walls treatments
Employee rates at Accor hotels and Friends & Family travel privileges
Complimentary meals while working on property
Development resources and career pathways