Security & Safety Manager

Nashville Zoo • Nashville, TN

4d • $25 - $27 • Onsite

About The Position

Provides direction, supervision, and oversight to emergency medical, security, tram driver, and parking staff. Ensures all teams meet zoo standards for the protection of zoo assets and maintaining the park in a safe condition for our guests, employees, and animals. Oversees, and is responsible for all first aid treatment and emergency response to guests and employees of the Nashville Zoo. Must use sound judgment in the analysis of emergency and non-emergency situations and react calmly and quickly under those circumstances. Provides appropriate follow-up information and documentation of any injuries and/or critical incidents. Through direction from the Director of Environmental Health and Safety, provides support for the creation, implementation and maintenance of the Nashville Zoo Emergency Plan and Environmental Safety Programs. Performs weekly facility safety audits and ensures other safety equipment inspections are conducted. Work hours vary with zoo daily operating hours and evening special events.

Requirements

• Ability to effectively supervise assigned staff to ensure zoo policies, procedures, and protocols are being followed.
• Ability to self-direct work tasks while ensuring safety and productivity.
• Ability to work with general public and children while representing the Nashville Zoo in a positive manner.
• Ability to be an effective communicator in all circumstances to include highly stressful and emergency situations.
• Well-organized, quick thinking, and decisive.
• Associates, or Bachelor’s Degree in a related field.
• State of Tennessee Security Officer License.
• Minimum 2 years of supervisory or management experience.
• Required to hold a current State of TN Guard Certification with Dallas endorsement.
• All candidates are required to successfully complete a criminal background check and drug screening prior to hire.
• Pre-employment and annual tuberculosis (TB) screenings are a condition of continued employment.

Nice To Haves

• State of Tennessee EMT Certification (is a plus – not required)
• Law enforcement, fire service, emergency medical service, public safety, or military experience (preferred).

Responsibilities

• Ensures assigned staff execute emergency medical skills within their scope of practice.
• Maintain regular and reliable attendance
• Maintain professional conduct at all times and consistently model the organization’s values in all interactions with colleagues, guests, and stakeholders.
• Performs and ensures assigned staff execute emergency procedures as incidents require.
• Ensures the accurate and timely completion of all guest and staff medical and non-medical incident reports and forms - provides any necessary follow-up.
• Creates schedules for EMT, Security, Tram Driver, and Parking staff to ensure the park has the appropriate safety coverage.

Benefits

• Comprehensive healthcare coverage – including medical, dental, and vision plans to keep you and your family healthy.
• Employee Assistance Program (EAP) – confidential support services for mental, emotional, and financial well-being.
• 401(k) retirement plan with company matching – helping you build a secure future while you make a meaningful impact today.
• Generous paid time off and sick leave – because rest and recovery are vital.
• Exclusive zoo perks – enjoy discounts on park experiences, retail, and food services, plus complimentary membership benefits.
• A collaborative and inclusive culture – be part of a diverse team where your voice matters, your growth is nurtured, and collaboration thrives across all departments.
• AZA-accredited facility – Nashville Zoo is committed to top-tier animal care, ethics and global conservation efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree