Manager-Security & Safety Overnight

Marriott•Kissimmee, FL

2d•$58,000 - $76,000

About The Position

The Manager-Security & Safety manages the department’s daily functions to protect property assets, employees, and guests. The role maintains legally and operationally required logs, certifications, and documents; trains staff in emergency procedures; and implements accident and fire prevention procedures. It focuses on guest and employee satisfaction while achieving the operating budget. The manager oversees security and loss prevention operations, including patrols, emergency response, incident investigations, shipping and receiving processes, electronic key systems, and manager-on-duty responsibilities. The position also coordinates risk assessments, safety audits, hazard abatement, emergency preparedness, fire prevention, first aid, claims monitoring, and the work of the Accident Prevention Committee. It develops relationships with local law enforcement and emergency services and promotes teamwork, professionalism, and exceptional customer service. Marriott International and Gaylord Hotels describe themselves as equal opportunity employers committed to welcoming associates, valuing diverse backgrounds, and providing access to opportunity.

Requirements

High school diploma or GED and 4 years of experience in security/loss prevention or a related professional area; alternatively, a 2-year degree from an accredited university in Criminal Justice or a related major and 2 years of experience in security/loss prevention or a related professional area.

Responsibilities

Manage the department’s daily functions to protect property assets, employees, and guests while supporting guest and employee satisfaction and the operating budget.
Maintain logs, certifications, and documents required by law and Standard Operating Procedures.
Train staff in established emergency procedures and implement accident and fire prevention procedures.
Assist the Director of Engineering with fire prevention programs and emergency preparedness.
Conduct property hazard and risk assessments, including quarterly OSHA/Safety audits, incident tracking, and hazard abatement.
Develop detailed property shutdown procedures to ensure areas are secured at appropriate times.
Comply with applicable laws and safety regulations and follow key-control guidelines.
Develop monthly checklists for CCTV equipment, alarmed doors, and duress alarms; incorporate inspections of recording systems into patrols of the property’s interior and exterior.
Follow the Duty of Care process and monitor and follow up on unusual activities that could impair the well-being of guests or employees.
Handle complaints, settle disputes, resolve grievances and conflicts, and negotiate with others as needed.
Implement action plans to monitor and control risk.
Oversee loss prevention operations, including patrols, emergency response, initial and follow-up investigations, shipping and receiving recommendations, electronic key systems, and manager-on-duty responsibilities.
Oversee and guide the Accident Prevention Committee and oversee the first aid program for guests and employees.
Oversee claims and protect company assets by monitoring General Liability and Workers’ Compensation cases.
Communicate safety procedures and codes, ensure employee understanding, and monitor safety-related processes and procedures.
Promote teamwork and close working relationships with other departments, and encourage assertive hospitality as a deterrent to crime.
Build mutual trust, respect, and cooperation among team members; serve as a behavioral role model and provide personal, medical, emotional, or other care when needed.
Use interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial and business decisions; and demonstrate honesty, integrity, and leadership by example.
Meet quality standards and customer expectations daily and provide service that exceeds expectations to support customer satisfaction and retention.
Identify others’ educational needs, develop formal training programs or classes, and teach or instruct others.
Inspect and critique loss prevention department performance to maintain professionalism and customer service.
Analyze information and evaluate results to select solutions and solve problems.
Develop liaison relationships with local law enforcement and emergency services.
Provide timely updates to executives and peers and communicate information to supervisors and coworkers by telephone, in writing, email, or in person.