Security Patrol Officer

Mauna Lani•Waimea, HI

About The Position

The Security Patrol Officer monitors and patrols assigned areas of the Mauna Lani property and provides aid to guests and team members regarding safety and security. The officer interacts with guests to support a memorable visit and help resolve concerns. Duties include routine property patrols, documenting and mitigating unusual findings, investigating claims, recommending or taking appropriate action, and communicating professionally and warmly. The position pays a base salary of $28.84 per hour.

Requirements

At least 1 year of experience as a Security Officer or equivalent.
Valid driver's license.
Current Hawaii Guard Card Certification.
Working knowledge of computerized systems.
Proficiency in oral and written communication.
Professionalism and warmth.

Nice To Haves

Prior experience in a luxury environment.

Responsibilities

Patrol the property using specified equipment, check designated points, and document actions taken.
Ensure guest room doors are secured and assist guests and residents with room access.
Investigate suspicious persons on the property.
Investigate theft or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest and resident complaints; complete documented reports.
Respond promptly to guest or team member accidents, administer first aid and CPR, and communicate specified information to EMS or medical personnel as required.
Respond to incidents involving guests or team members fighting.
Comply with state regulations and property guidelines for handling intoxicated guests and residents.
Resolve safety hazards and coordinate vehicle towing.
Provide aid to guests and team members relating to their safety and security.
Document and mitigate unusual findings, investigate claims, provide recommendations, and take action as necessary.