Security Patrol Officer

Auberge Collection • Kawaihae, HI

2d

About The Position

The Security Patrol Officer monitors and patrols assigned areas of the property and provides aid to guests and team members relating to safety and security. Officers interact with guests to support a memorable visit and help resolve concerns. The role includes conducting routine property patrols, documenting and addressing unusual findings, investigating claims, making recommendations, and taking necessary action. It calls for working knowledge of computerized systems, effective oral and written communication, professionalism, and warmth.

Requirements

• At least 1 year of experience as a Security Officer or equivalent.
• Valid driver's license.
• Current Hawaii Guard Card Certification.
• Working knowledge of computerized systems.
• Proficiency in oral and written communication.

Nice To Haves

• Prior experience in a luxury environment.

Responsibilities

• Patrol the property using specified equipment, check designated points, and document actions taken.
• Ensure guest room doors are secured and assist guests and residents with room access.
• Investigate suspicious persons on the property.
• Investigate theft or lost-item claims, noise complaints, assault complaints, food-poisoning complaints, and other guest and resident complaints; complete documented reports.
• Respond promptly to guest and team member accidents, administer first aid and CPR, and communicate required information to EMS or medical personnel.
• Respond to incidents involving guests or team members fighting.
• Follow state regulations and property guidelines for handling intoxicated guests and residents.
• Resolve safety hazards and coordinate vehicle towing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed