Security Operations Supervisor

Securitas Security Services • New Orleans, LA

6d • $53,000 - $55,000

About The Position

Securitas Security Services USA, Inc. is seeking a Security Operations Supervisor to support District Managers from the New Orleans and Baton Rouge offices. The role oversees shifts and segments of guarding operations across multiple sites and supports consistent service delivery and strong client relationships. The supervisor oversees account managers, site supervisors, and security officers; conducts site inspections; ensures post orders and assignment instructions are followed; coaches and trains team members; oversees vehicle use and maintenance; and completes administrative work for district operations.

The position involves regular travel between client sites and district offices and on-call response to incidents. It supports client start-ups and security planning, maintains a compliant and professional work environment, and helps resolve operational issues. The stated annual salary range is $53,000 to $55,000, subject to factors including location, relevant experience, and skills.

Requirements

• Associate degree and 2 years of experience in operations, or an equivalent combination of education and experience sufficient to perform the essential functions; additional relevant experience may substitute for education at one calendar year of experience for one academic year of education.
• Strong understanding of security operations and guarding service delivery.
• Knowledge of supervisory practices, including coaching, performance management, and basic disciplinary processes.
• Planning, organizing, and leadership skills, including the ability to manage multiple tasks concurrently and achieve results in a fast-paced environment.
• Strong customer service orientation and commitment to high-quality service delivery.
• Effective oral and written communication skills and strong interpersonal skills across diverse cultures and social levels.
• Ability to handle sensitive and confidential information with discretion.
• Valid driver’s license and acceptable driving record, as required by company policy, and ability to regularly use vehicles in the performance of duties.
• Ability to work on call and respond to emergencies and incidents at all hours.

Responsibilities

• Manage assigned shifts and segments of guarding operations across multiple sites, including direct supervision of security officers and supervisory staff.
• Maintain regular client contact, evaluate service quality, inspect posts, and initiate timely corrective actions when needed.
• Meet with District Managers, line management, and client representatives for status updates; support client start-ups and contribute to security planning, assessments, and surveys.
• Review post orders and assignment instructions, communicate requirements and changes to personnel, and ensure compliance.
• Coordinate orientation, training, development, and retention of staff; coach employees and take disciplinary actions in accordance with company policies and applicable laws.
• Coordinate with line management on scheduling, staffing, equipment, and record keeping; make adjustments to meet client requirements, control labor costs, and support smooth service delivery.
• Maintain and submit payroll records and other employee and business information; review reports for accuracy and timeliness; contribute to company initiatives and help resolve operational issues.
• Maintain a positive, professional work environment compliant with applicable laws, regulations, policies, and procedures.
• Respond on call to emergencies and incidents, providing leadership and support to on-site teams.
• Oversee vehicle use and maintenance and regularly use vehicles while performing duties.
• Perform other related duties as required.

Benefits

• Comprehensive benefits package, including medical, dental, vision, and life insurance.
• Paid time off, including vacation, personal holidays, and sick days.
• 401(k) with company match.
• Paid training and ongoing leadership development.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree