Security Operations Supervisor

Core Scientific, Inc. • Austin, TX

6d • Onsite

About The Position

The Security Operations Supervisor leads watch operations for the Security Operations Command Center (SOCC), which provides 24/7 monitoring, incident coordination, and technical support for the organization’s physical security systems. The Supervisor maintains situational awareness, coordinates incident response, and ensures operational procedures and standards are followed. The role provides leadership, coaching, and technical guidance to watch standers and is accountable for watch readiness, performance, and continuous improvement.

This is a full-time, on-site night-shift position in Austin, Texas, working four 10-hour shifts per week. The schedule is primarily during evening and overnight hours and includes rotating weekend and holiday coverage. Assigned hours and days may be adjusted based on operational needs, staffing, and team development. The role also participates in a rotating supervisory on-call schedule for critical incidents, staffing emergencies, and operational escalations outside scheduled hours. Minimal travel may be required.

The position operates in a professional office environment and routinely uses standard office equipment, including laptop computers and smartphones. The employee is frequently required to sit, stand, walk, use hands, and lift up to 50 pounds. The role reports to the Senior Manager, Security.

Requirements

• Bachelor’s degree or equivalent work experience.
• 2–4 years of relevant experience in security operations, network operations, emergency operations, access control, or a related operational support environment.
• Strong communication skills and accountability.
• Experience in a PSOC/GSOC, Command Center, public safety dispatch, military watch, emergency operations, critical infrastructure, or comparable 24/7 environment.
• Demonstrated ability to lead personnel and coordinate real-time incidents under pressure.
• Excellent verbal communication, professional judgment, incident reporting, and documentation skills.
• Ability to coach employees, share knowledge, and hold personnel accountable without taking over every task.
• Working familiarity with physical security operations, including access control, video surveillance, safety, and incident escalation.
• Ability to learn, teach, and use technical applications, operational reporting tools, and other products.

Nice To Haves

• Previous shift-supervisor or watch-lead experience in a multi-site security operations center.
• Experience with Genetec Security Center, Mission Control, or comparable VMS/PACS and incident-management platforms.
• Knowledge of door hardware, readers, controllers, interlocks/mantraps, IP cameras, intrusion detection, video analytics, or LiDAR.
• Foundational understanding of IP networking and ability to coordinate application, device, server, and network troubleshooting.
• Experience with data centers, high-availability operations, SOP development, qualification programs, Jira, or Confluence.
• Experience collaborating with site security, EHS, facilities, IT, engineering, and external response agencies.

Responsibilities

• Lead assigned night-watch personnel, managing priorities, task allocation, staffing readiness, break coverage, and accurate shift turnover in a continuous 24/7 operation.
• Oversee monitoring of physical security, intrusion, video, access control, and relevant safety-related events, maintaining situational awareness across multiple sites and concurrent incidents.
• Serve as the operational escalation point and lead incident bridges, communications, and response coordination for major incidents in accordance with approved authority and procedures.
• Coordinate with on-site security, emergency services, EHS, Command Center partners, and appropriate technical teams while respecting their ownership of tactical response and specialist functions.
• Ensure notifications are timely, factual, and appropriate for their audience, distinguishing verified facts, unconfirmed information, current actions, and decisions needed.
• Review watch logs, incident records, investigations, and pass-downs for accurate, complete, and defensible documentation; coach corrective improvements.
• Develop team members through feedback, scenario exercises, practical troubleshooting, certifications, and continuing proficiency assessments.
• Oversee initial system fault triage, approved recovery actions, technical escalation, tracking, and restoration validation for Genetec and connected physical security technologies.
• Identify recurring alarms, procedural gaps, system degradation, and operational risks; recommend improvements and help implement approved changes.
• Maintain continuity during reduced staffing, system outages, communications failures, and other degraded conditions; execute approved contingency procedures.
• Ensure production changes, evidence handling, sensitive information, and vendor engagement follow established approval and company-policy boundaries.
• Foster open, respectful, and professional communication within the team and with co-workers, teammates, and leaders across the organization.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level