Security Operations Supervisor

Marksman Security LLC•Aiken, SC

3d•Onsite

About The Position

Marksman Security is seeking a Security Operations Supervisor in Aiken, South Carolina. The supervisor helps oversee operations at an assigned client site and manages a team of security officers, including support for scheduling, payroll, training, coaching, development, and performance management. The role reports directly to the Site Supervisor/Director and/or Marksman and helps ensure the client receives high-quality security services to protect people and property. The position includes handling escalated security issues and emergencies, maintaining operational procedures and post orders, coordinating training, and reviewing logs and incident reports. Duties also include access control, visitor and vendor check-in, CCTV monitoring, patrols, responding to property emergencies, recording and maintaining accurate logs, and assisting tenants and visitors. The role requires customer service and may involve extended periods of standing, sitting, or walking; interior and exterior patrols; stairs; and working in inclement weather. The position pays $30.47 per hour. Weekend and holiday availability may be required. State training and licensing assistance may be available to qualified candidates.

Requirements

High school diploma or GED.
Three years of prior satisfactory employment as a security officer or directly related experience.
Must be at least 21 years of age.
Valid security license if required by the state.
Driver’s license, as applicable.
Ability to read, write, speak, and understand English.
Ability to pass a pre-employment drug screen and criminal background check.
Must maintain a working telephone number through which the employer can make contact.
Ability to stand for extended periods and lift, push, and/or pull at least 50 pounds.
Ability to perform interior and exterior foot patrols and assigned duties in inclement weather.
Previous experience in security, the military, or law enforcement is identified as ideal.

Nice To Haves

Bilingual ability.
Qualified candidates may be eligible for state training and licensing assistance.

Responsibilities

Help supervise operations at an assigned client site during the assigned shift.
Report directly to the Site Supervisor/Director and/or Marksman.
Manage a team of security officers, including participating in scheduling, payroll, training, coaching, development, and support.
Ensure high-quality security services that protect people and property at the client site.
Handle escalated security issues and emergency situations appropriately.
Develop staff in technical and professional skills through performance management, coaching, and recognition.
Treat staff respectfully and help provide a positive work environment.
Coordinate and/or conduct site-specific on-the-job training, client-specific training, and annual refresher training in accordance with Marksman training standards.
Reconcile logs, shift responsibilities, and patrols; review incident reports before submission to the Site Supervisor and/or Director; and coordinate preliminary investigations.
Develop and maintain operational procedures and post orders for staff emergency reference.
Train and qualify to work the assigned post; understand post instructions and maintain practical knowledge of additional and emergency post instructions.
Maintain access control procedures established by building management.
Use access control systems, visitor management systems, and CCTV systems as needed.
Identify tenants and visitors upon arrival and ensure visitors and vendors are signed in before entering the building.
Observe departing personnel to guard against theft of tenant or building property.
Monitor facility security cameras.
Respond to incidents, including property emergencies.
Conduct general patrols of the property during various hours when required, including stairs and exterior patrols in any weather conditions.
Assist tenants and visitors with directions and general business information.
Clearly and accurately record property damage, unusual occurrences, and equipment malfunctions for building and Titan management.
Maintain clear and accurate logs concerning people or property, including packages.
Provide excellent customer service to all parties encountered while on duty.
Perform other duties as assigned.