Supervisor- Security Operations

Mayo Clinic•Rochester, MN

1d•$34 - $46•Onsite

About The Position

Mayo Clinic is a top-ranked healthcare provider dedicated to putting the needs of the patient first. We invest in our employees with competitive compensation and comprehensive benefit plans, offering continuing education and advancement opportunities for a long, successful career.

Requirements

Bachelor’s degree with one year security, healthcare, law enforcement or military experience and two years supervisory experience OR Associates degree with three years security, healthcare, law enforcement or military experience and two years supervisory experience OR HS/GED with five years security, healthcare, law enforcement or military experience with two years supervisory experience.
Progressive experience in a healthcare/management role required.
Experience in patrolling, incident report writing, defensive tactics, emergency response, lock/unlock procedures, door access, and CCTV camera operation.
Experience with Windows XP or newer as well as intermediate skills in Microsoft Office software applications.
Previous security experience.
Able to work independently and in a team-environment.
Requires strong sense of customer service and interpersonal skills to interact with patients, visitors and employees.
Requires strong written and verbal skills.
Strong problem solving skills are necessary.
Ability to read and communicate effectively in a pleasant, courteous, professional and friendly manner.
Maintain a professional appearance at all times per organizational and department standards.
Can restrain potentially violent individuals.
Demonstrated ability to remain calm and assume control of emergency situations.
Must participate in routine and ongoing training and development programs as required by the organization or department.
Must have and maintain a valid driver's license and acceptable driving record in accordance with Mayo Clinic Policy.
Must obtain Supervisory Level Certification from the International Association for Healthcare Security and Safety (IAHSS) within 6 months.
Training certification in AVADE®Workplace Violence Training, basic CPR and AED, required within 1 year.
Defensive tactics certification required within 1 year.

Nice To Haves

Technical aptitude to work with Security Technology is preferred.

Responsibilities

Oversee the activities and supervision of security officers by assisting with problems, providing direction, determining appropriate action, and disseminating information.
Meet budgetary specifications and maintain a budget in conjunction with the manager or security operations.
Collaborate and communicate with physicians, associate providers, department staff, and multidisciplinary team members using shared goal setting and decision making.
Serve as a focal point for emergencies and ensure a safe and secure environment.
Participate in the hiring and training of new Security Officers.
Perform routine security officer functions as needed.
Utilize security vehicle on a regular or occasional basis.
Enforce Mayo policies and respond to complaints and service calls for wrongdoing.
Prepare incident reports/activity logs.
Work in the Security control centers.
Adapt to unpredictable and stressful situations; manage altercations and emergency crises in an effective and professional manner.
Operate and communicate on a two-way radio.
Exhibit good judgment, maturity, initiative, tact, and diplomacy when dealing with people in stressful situations.
Frequently walk, stand, stoop, bend, lift, pull, climb, reach, and push; occasionally run.
Move quickly up and down stairwells, from the ground floor up to the top floor of each building without assistance.
Assist patients, volunteers, visitors, and staff with emergency evacuations, including evacuations in stairwells, to include handling emergency evacuation devices used to transport patients and others to safety.
Make effective decisions as an emergency first responder, be confident in stressful situations, and work as a team member with other emergency responders, including law enforcement and fire/rescue personnel.
Work nights and weekends for security and protection assignments and when required by emergency or special situations.
Support and instill Mayo Clinic's mission, vision, and values within the department.
Carry and deploy a taser (if required).