Supervisor- Security Operations

Mayo Clinic•Rochester, MN

About The Position

Mayo Clinic Global Security Supervisors oversee and supervise security officers, providing direction, addressing problems, determining appropriate actions, and sharing information. They help maintain the budget in conjunction with the manager of security operations and collaborate with physicians, associate providers, department staff, and multidisciplinary team members through shared goal setting and decision making. The supervisor is a focal point for emergencies and helps ensure a safe and secure environment. They participate in hiring and training Security Officers and perform routine security officer duties as needed. Duties may include using a security vehicle, enforcing Mayo policies, responding to complaints and service calls, preparing incident reports and activity logs, and working in Security control centers. Supervisors manage altercations and emergency crises professionally, use two-way radios, and make effective decisions as emergency first responders. They work with other emergency responders, including law enforcement and fire/rescue personnel, and assist patients, volunteers, visitors, and staff during emergency evacuations. The position supports Mayo Clinic's mission, vision, and values. It may require carrying and deploying a taser. The role requires availability for nights and weekends for security assignments and when required by emergency or special situations.

Requirements

One of the following education and experience combinations: bachelor's degree with one year of security, healthcare, law enforcement, or military experience and two years of supervisory experience; associate degree with three years of such experience and two years of supervisory experience; or high school diploma/GED with five years of such experience and two years of supervisory experience.
Progressive experience in a healthcare or management role.
Experience in patrolling, incident report writing, defensive tactics, emergency response, lock/unlock procedures, door access, and CCTV camera operation.
Experience with Windows XP or newer and intermediate skills in Microsoft Office applications.
Previous security experience.
Ability to work independently and as part of a team.
Strong customer service and interpersonal skills for interacting with patients, visitors, and employees.
Strong written and verbal communication skills and problem-solving skills.
Ability to read and communicate effectively in a pleasant, courteous, professional, and friendly manner.
Maintain a professional appearance in accordance with organizational and department standards.
Ability to restrain potentially violent individuals and remain calm and assume control in emergency situations.
Valid driver's license and acceptable driving record in accordance with Mayo Clinic policy.
Obtain Supervisory Level Certification from the International Association for Healthcare Security and Safety (IAHSS) within six months.
Obtain AVADE® Workplace Violence Training, basic CPR, and AED training certifications within one year.
Obtain defensive tactics certification within one year.
Ability to work nights and weekends for security and protection assignments and when required by emergencies or special situations.

Nice To Haves

Technical aptitude to work with Security Technology.

Responsibilities

Oversee and supervise security officers, provide direction, resolve problems, determine appropriate actions, and disseminate information.
Meet budget specifications and maintain a budget in conjunction with the manager of security operations.
Collaborate and communicate with physicians, associate providers, department staff, and multidisciplinary team members through shared goal setting and decision making.
Serve as a focal point for emergencies and help ensure a safe and secure environment.
Participate in hiring and training new Security Officers.
Perform routine security officer functions as needed.
Use a security vehicle on a regular or occasional basis as needed.
Enforce Mayo policies and respond to complaints and service calls for wrongdoing.
Prepare incident reports and activity logs and, as needed, work in Security control centers.
Manage altercations and emergency crises effectively and professionally.
Operate and communicate using a two-way radio.
Assist patients, volunteers, visitors, and staff with emergency evacuations, including stairwell evacuations and use of emergency evacuation devices.
Make effective decisions as an emergency first responder and work with other emergency responders, including law enforcement and fire/rescue personnel.
Support and instill Mayo Clinic's mission, vision, and values within the department.
Participate in routine and ongoing training and development programs required by the organization or department.